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Applications Support

JP Morgan

Location: Greater London

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani


  • Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for all applications in scope of support
  • Help monitor and improve monitoring of the application suite and proactively fix potential issues
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
  • Act as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation
  • Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives
  • Be able to develop and maintain strong relationships with Application Development and DevOps teams to prioritize issues / bugs in production
  • Recommend system changes to reduce manual intervention in monitoring or managing system performance / stability / availability
  • Ability to effectively manage multiple streams of work and to organize self (and others) to deliver in a timely fashion
  • Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and development teams to improve reliability, stability and capacity management
  • Communicate with various levels of management regarding system issues. Run forums to educate and share best practices and tools to the Rates Production Management team

Technical Expertise

  • BS/BA degree or equivalent experience
  • 5 – 7 years’ experience in Production Support / Maintenance / DevOps roles, ideally within financial services or a large-scale technology firm
  • Experience in supporting trading applications will be considered as an edge
  • Good analytical and problem solving skills
  • Hands on experience in Geneos monitoring and expertise in setting up entities, samplers, rules, etc. is a mandate
  • Programming languages: Working knowledge of Object Oriented Programing is a mandate. Experience in Small Talk, Python, etc. preferred
  • UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc. are a plus

General Competencies

  • Proven complex problem solving/management skills and a strong eye for detail
  • Proactive individual showing eagerness to learn and a strong sense of ownership
  • Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
  • Strong incident management and problem investigation skills with ability to learn new skills quickly to add value to the process
  • Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions
  • Excellent interpersonal relationship / teamwork skills
  • Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management