F&O Client Service Representative EMEA

JP Morgan

Location: Greater London

Job Type: Full time

Posted

Perfection not required
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Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Futures & Derivatives Clearing Operations supports Clearing, Reconciliations, Client Service, F&O House Ops, Expiries & Deliveries, Settlement, Brokerage, Client On-boarding, Client Money, Regulatory Reporting, Static Data Management and Position Management.

  • JPM is the 2nd largest Futures Commission Merchant based on Client Assets
  • Processes ~750,000 cleared and intermediated trades daily
  • Provides clearing at 62 global Clearing Houses

Job Description

EMEA Futures & Options (F&O) Client Service set and execute the vision for the operational client experience that we deliver to our F&O Clearing clients. We are a group of 3 Client Service Teams covering hedge funds, banks, asset managers, and commodity traders across Europe and the Middle East. In today’s market, we recognize that the operational client experience is becoming an increasingly significant driver to win business. From a Client Service perspective we define this in four ways. Firstly, partnering with our clients to design an operational model that STPs from end to end. Secondly, using our knowledge and understanding of the product to help our clients manage the trade lifecycle from trade breaks through to expiry management and delivery. Thirdly, knowing our data and using trend analysis to influence the behavior of our clients, internal teams and any third parties involved. And finally, being able to design our own solutions through digital automation platforms such as Alteryx.

Our number one priority is our employee experience. It is at the heart of our culture. We believe that happy employees lead to happy clients, and so our employees sit at the top of our hierarchy of internal and external stakeholders. We focus on creating fulfilling roles that allow our people to develop their technical skills, hone their human skills and that ultimately offer clear paths for progression, be that through positions of leadership or internal mobility to one of the many teams we touch on a daily basis.

Our ideal teammate is someone who lives and breathes working as part of a group and shares our passion for making the employee experience fulfilling for others. They will be empathetic, humble and able to build trust through their vulnerable side (e.g. someone who owns their errors, who is aware of their areas of development and who welcomes feedback).

Summary of Responsibilities

  • You will be empowered and supported to own the operational client experience for your clients.
  • You will effectively engage with your clients earn their trust, build sustainable relationships, and provide ongoing engagement to deliver a memorable client experience.
  • Your vision for your clients is to design clearing model that will be as STP as possible, leveraging your understanding (or questioning) of the end to futures and options flow from execution through to clearing, delivery and settlement.
  • Your daily activity will include position and expiry management, solving trade breaks, and fielding product queries.
  • You will use our client data platform to develop an in depth understanding of operational client experience performance indicators and present this back to clients to influence the behavior of others.
  • You will have the ability to bring multiple internal teams together to problem solve client specific or broader operational issues. This involves chairing engaging meetings with global teams and holding individuals to account for their actions.
  • Design objectives for your clients and demonstrate your success through periodic client service review meetings. We strongly encourage and empower our Client Service Teams drive their own client visits and support international travel.
  • Represent Operations to other parts of the bank; including Sales, Execution, Account Management amongst others

Key Skills

Technical

  • Is intellectually curious and asks right questions to navigate new challenges
  • An athletic and resourceful problem solver
  • The ability to articulate complex concepts clearly and concisely.
  • Brings stakeholders together to agree on a direction
  • Enjoys turning points of conflict or complaints into positive client experiences.
  • Embraces the use of data and analytics tools to deliver client solutions
  • Enthusiasm for digital automation tools such Alteryx. We identify this as an area that we can make significant gains and will consider candidates with a knowledge or a desire to learn about this space.

Cultural

  • Understands that Client Service is a team sport and has the emotional intelligence to thrive in a group setting
  • Builds relationships and trust through honesty, accountability and a high standard of execution
  • Is naturally empathetic and enjoys creating a memorable experience for others
  • Owns mistakes and shares any lessons learnt
  • Embraces feedback and enjoys discussing their areas of development

If you're interested in working in an environment where you can aspire to be the best, execute superbly and be part of a great team and winning culture, then explore this opportunity at J.P.Morgan.

Would suit someone looking for a flexible working opportunity

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