SENIOR ASSOCIATE - DIGITAL & PLATFORM SERVICES – CDD PRODUCT DELIVERY BUSINESS ANALYST

The Digital & Platform Services Organization is responsible for understanding current state client on-boarding processes, while employing design principles to address targeted pain points. The Digital & Platform Services CDD Product team are responsible for the systemic delivery of strategic end state programs, to improve the overall client on-boarding experience.

The CDD Product delivery team is looking for a Senior Associate (602) level candidate, who will join as a CDD Business Analyst. For this role, the ideal candidate must be an experienced and execution driven individual, who has the ability & acumen to manage a dynamic delivery schedule, on a month to month basis. The position requires an individual who has the ability to translate complex business issues & requests into comprehensible requirements, for functional delivery. The candidate’s main system of entry will be CDD, the central processing platform for KYC operations

Responsibilities:

• Responsible for the execution of projects within the CDD application, utilizing Agile project delivery methodologies
• Experienced user of JIRA and delivering business solutions via the creation of related user EPICS and Stories
• Identify, assess, and articulate near-term business needs, advise businesses on options, risks, and costs of technology solutions versus benefits
• Proactively communicate requirements/priorities and project status to key stakeholders; solicit feedback and obtain sign-off on project documentation.
• Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
• Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development
• Managing the monthly delivery cycle for CDD items, including associated daily JIRA hygiene elements of the CDD EPICS/ Stories
• Ensuring all appropriate status updates/ standards are applied within JIRA across BoW items
• Responsible for the successful delivery of monthly prioritized product items, including defect resolution
• Ensuring blockers are appropriately managed, resolved and escalated, where required
• Providing regular status updates to Product Owner, Product teams and related partners

Requirements:

• Experienced Business Analyst working within an Agile Technology/ Product delivery environment, preferable within a transformation group
• Practical application of Agile & Waterfall methods in real-time scenarios
• Deep understanding & practical experience of JIRA, including EPIC creation/ Story writing/ Status management/ Dashboard reporting
• Technology/ Process release management experience essential
• Defect identification/ management/ resolution skills needed for legacy, in-flight & post-release issues identified
• Ability to manage dynamic and detailed delivery schedules, including daily book of work management
• Highly energetic self-starter with a focus on obtaining results
• Excellent verbal & written communication skills; able to present effectively
• Ability to lead and influence varied stakeholder groups & situations, in order to progress initiatives
• Ability to communicate effectively across many levels of the organization, including synthesizing key messages for senior management
• Ability to multi-task, work under tight deadlines, and quickly adjust/ make tactical choices to changing priorities