User Experience Designer, Executive Director

JP Morgan

Location: Greater London

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

J.P. Morgan is embarking on a digital transformation within our markets business. Our team, which sits within JP Morgan's institutional bank (serving corporate clients), is a key partner in helping the bank realize it’s digital future.

Our users have complex, fast-paced, informational dense jobs, within an already complex industry. The tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

We are actively seeking an energetic and innovative User Experience Design, Executive Director to join our group.

The successful candidate will lead an established product design team of 6 within our centralized design team. The candidate and the team will evolve and expand a suite of client facing portfolio solutions products while collaborating with the larger design team to ensure constancy and to move our standards forward.

We are seeking an individual who can collaborate with product managers and technologists in order to help define a user centric product strategy while supporting the product design team to deliver design solutions.

The ideal candidate is, above all, a leader who motivates the design team to create the experience for our clients and enjoys balancing craft with articulating the business impact of design.

The ideal candidate for this role will have proven design leadership experience:

  • Managing teams with 4+ individuals
  • Developing and mentoring talent at all levels to increase their leadership and impact on day-to-day design activities
  • Driving collaboration between product, technology and design teams
  • Advocating for and supporting discovery activities like user research and stakeholder workshops
  • Concepting and implementing a user experience platform strategy to serve diverse personas and segments in a complex domain

In addition, candidates should have the following skills and interests:

  • Define and drive the overall product design process for complex highly functional business applications
  • Have a solid understanding of the users, steer not just the design but also, where appropriate, influence the product strategy groups
  • Enjoys the multi-disciplinary and collaborative nature of product development
  • Has a cache of methods for uncovering important contextual details that help ensure we're solving for the right problems
  • Supports the team defending their designs with rationale rooted in user needs and business goals and substantiated by research
  • Navigate from the strategic level to the details effectively providing the support the design team needs to execute with confidence
  • Both formally or informally uncover user needs and contexts via primary and secondary research techniques and leverage learnings to come up with the big idea
  • Create, present, and document proposed solutions from the big ideas to the smallest components which might include interaction models and flows, screen and component states, data and information hierarchies
  • Work in partnership with Product and Technology to escort a proposed solution through to deployment and beyond ensuring that the vision becomes reality


  • Minimum of 10+ years of experience working as a user experience professional with 3+ years leading and managing diverse teams in a complex business
  • Bachelor's Degree in graphic, industrial, interaction design or related degree. Master's degree or equivalent advanced degree is preferred
  • Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment
  • Experience designing applications within complex business domains similar to financial services, like enterprise technology or management consulting
  • Demonstrable experience designing rich interactions for desktop, web, hand-held form factors
  • Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product
  • A portfolio with samples of work, or a presentation of work must be provided to be considered for the role

About our team

Digital Experience Design (DXD) is an award-winning team, recognized for its accomplishments in design and innovation. DXD includes product designers, UX researchers, service designers, content strategists, creative technologists and DesignOps. Our team partners with Business, Product, and Technology across Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight users.

Learn more about us at

Diversity by design

Our team, our work and the outcomes they produce are driven by diversity. Here, you’ll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too.

You’ve got this!