Head of KYC, VP, Chase UK

JP Morgan

Location: Midlothian

Job Type: Full time


JPMorgan Chase & Co. is expanding its consumer business by launching a new digital retail bank in the UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business.

Part of FinCrime Operations, the Chase UK KYC team supports the fulfillment of Anti-Money Laundering (AML)/ KYC requirements for retail customers at on-boarding and on an on-going basis.

Reporting directly to the International Consumer Bank Head of FinCrime Operations, the Chase UK Head of KYC will be responsible for the build-out of the FinCrime function and management of KYC processes. They will manage the UK KYC operations team, ensuring the development and oversight of robust governance and management structures that drive consistent operational execution and ensure KYC Reviews are completed within timelines and quality assurance guidelines as set forth by JPMorgan firm-wide policies and government regulations.

The Chase UK Head of KYC will have accountability for ensuring regulatory obligations are met, establishing an operating model that accounts for business growth, and achieving high client satisfaction. They will partner with key stakeholders from Technology, Product Development, Compliance to drive best-in-class processes and deliver the KYC agenda.

Key Responsibilities

  • Manage the overall AML KYC function for the Chase International Consumer UK business, including team oversight (performance management, career planning, development, training), operational controls, and adherence to policies and procedures

  • Ensure adequate staffing, with the appropriate skill sets, to successfully implement KYC Program objectives and effectively manages team capacity

  • Ensure efficient delivery of KYC reviews (periodic and event driven review and new client on-boarding) in a timely manner and to a high level of quality

  • Scale and embed the organization into a sustainable business as usual (BAU) model in line with business growth

  • Drive continuous improvements to quality of data, control reporting and associated metrics to monitor performance and increase global consistency

  • Partner with Product Development, Technology, Process Engineering and Compliance Stakeholders Controls to develop and improve services, systems, business processes and procedures to scale the operation and enhance productivity, ensure process efficiency and improve client experience

  • Provide strategic direction and leadership in the execution of key projects, programs and initiatives and for AML / KYC function

  • Partner with Compliance, Controls and AML Oversight teams on interpretation and implementation of new AML / KYC policies managing directly the impact to the control environment

  • Act as a subject matter resource on AML/KYC regulations, KYC and account opening policies and procedures

  • Assess and manage changes to the KYC control environment delivered through process, policy and technology change

  • Ensure that team procedures and processes are up to date, accurate and reflect all policy and regulatory change


  • Bachelor's degree/University degree or equivalent experience

  • Minimum of 5 years in financial services operations, compliance or audit

  • Proven execution and decision making in an Operations leadership role with ability to prioritize and act with urgency in a changing environment

  • Excellent oral and written communication skills with the ability to confidently present to senior leaders

  • Autonomous decision-making and accountability in a highly matrixed environment

  • Ability to quickly build relationships and influence team members, colleagues, business leaders, and functional partners

  • Ability to interpret and apply regulatory and compliance policies and procedures when establishing guidelines, metrics, and processes

  • Demonstrated ability to assess complex issues through root cause analysis and other analytic techniques, structure potential solutions, and drive to resolution

  • Proven capability in the design and implementation of Operations programs; deep and broad change management implementation experience – demonstrated by examples of end-to-end thinking and leading, scaling and executing against strategic programs

  • Thrives in a dynamic and fast-paced environment, managing multiple concurrent initiatives and deadlines

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