Cybersecurity Tech Controls Problem Manager - Vice President - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


The Problem Manager is a key member of the operational support team with a long-term focus on platform and application stability, and service delivery improvements. You’ll be responsible for owning problem identification, working collaboratively across multiple departments to identify root cause and record, assign, govern and drive actions.

Essential to this role is the ability to build relationships and work in partnership with multiple stakeholders. To ensure openness, honesty and to get to root cause without a blame culture. The individual is also responsible for pressing the root cause analysis (RCA) research and report to completion within SLAs following a major incident and service restoration.

This role requires a wide variety of strengths and capabilities, including:

  • Educated to degree standard or equivalent
  • Proven comprehensive understanding of ITIL Service Management Methodologies
  • Minimum of 5 years’ experience of utilizing and enhancing Problem Analysis Methodologies and Techniques
  • Experience of regulatory, operational and risk reporting
  • Minimum of 5 years’ experience of working in a technology facing role
  • Experience with Agile and the ability to work with at least one of the common frameworks
  • Strong analytical and problem resolution skills
  • Ability to identify problems, troubleshoot, and deliver strategic solutions to clients
  • Genuine interest in continuous feedback, learning, and growth opportunities
  • Excellent command of cybersecurity organization practices, operations risk management processes, principles, architectural requirements, engineering threats and vulnerabilities

As an experienced professional in our cybersecurity organization, you won’t just be watching over our data – you’ll be finding innovative new ways to protect it in the future. To do that, you’ll be supporting a highly motivated team focused on analysing, designing, developing, and delivering solutions built to stop adversaries and strengthen our operations. You’ll use your leadership skills to give guidance, advise on best practices and support our business and technology groups. You’ll deploy best practices, new policies, and emerging trends to strengthen our strategic roadmap. By presenting your findings to senior leaders, you’ll sharpen your communication and presentation skills. As part of our global team of technologists and innovators, your work will have a critical impact on our company, as well as our clients and our business partners around the world.

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm’s cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group’s number one priority is to enable the business by keeping the firm safe, stable and resilient.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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