GTI Major Incident Manager - Vice President - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop and support a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As a member of the GTI Major Incident Management team you and a team of highly motivated and specialized individuals will authoritatively and confidently lead the resolution of critical major incidents. You will be part of a global follow the sun team which covers 24x7x365. You’ll be responsible for executive communications to a global audience, providing accurate and timely incident details and impacts to our stakeholders. Using industry standard and in-house tools you’ll validate incoming incidents and assess impacts to ensure that critical incidents are flagged. You will apply a proactive approach and drive continuous improvement to processes and tooling. You will collaborate with dedicated teams in our Global Incident Command Center to engage technical and business teams to drive resolution of critical technology incidents and support major events.

This role requires a wide variety of strengths and capabilities, including:

  • Professional experience in Incident Management, IT operations, or a related discipline
  • Knowledge and understanding of Incident Management practices, skills and tools
  • Strong oral and written communication skills, able to communicate with senior stakeholders
  • Strong analytical and problem-solving skills
  • Knowledge of global financial institution technology/infrastructure and business flows
  • Broad technology understanding across Cloud, Mainframe, Midrange, Distributed Systems, Storage and Networks
  • General understanding of Financial Services and key drivers of business performance
  • Foundation Certification or strong knowledge of ITIL concepts is advantageous
  • Strong team player, ability to foster relationships and influence others across all contributing teams and disciplines
  • Committed to process improvement.

This role is operates on a shift basis, usual patterns are either Sunday to Wednesday (weekdays 6am - 4pm and weekend's 6am until 3pm) or Wednesday to Saturday. This is a 4 day working week with no evening shifts or call outs.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

If you're interested in work that makes a difference, then apply today.

You’ve got this!