Sr. UX Researcher, VP (CAO)

JP Morgan

Location: Greater London

Job Type: Full time


Sr. UX Researcher, VP

Senior User Experience Researcher

The senior researcher brings a highly skilled, human-centric component to the UX team, leading a range of activities such as discovering user needs, developing innovative service ideas, collaborating across teams and stakeholder groups, and testing design concepts before bringing them to market.

Your days will be spent leading research projects, learning about user behavior, and working side by side with designers, technologists, and product managers, to create a shared vision for the future of HR services.

Your main focus will be providing product and UX teams with the tools and self-awareness they need to continuously grow in knowledge about our clients and employees, generating actionable data. The Continuous Insights service you define for JP Morgan, and the engagement model with regions and teams in the business will help facilitate a culture in which empathy and outcomes become a core capability for growth. You will partner with teams who seek to understand through empirical observation, experience and making.

Your contribution at JPM

  • Design User Research proposals with clear hypothesis, scope, audience and methodology
  • Lead and conduct contextual user interviews, synthesizing insights, delivering Insight Reports through contexts most likely to inform decision making
  • Propose and implement a quantitative research methodology which harnesses existing data relating to user behavior, reports this in a manner able to drive prioritization of work and created a continuous feedback loop that seeks to refine the quality of data sourced.
  • Work in partnership with Technologists, Designers, and Product Managers to evaluate experience design concepts from early sketches to fully functional prototypes
  • Manage User Research requests from across the organization, proactively proposing mechanisms by which demands can be met
  • Contribute to a set of shared artifacts such as Persona’s, Journey Maps, Metrics, and Research processes, which serve the wider team.


You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

  • Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s/ Doctorate preferred)
  • Experience proposing and running research studies aimed at understanding an empathetic view of users and translation that understanding into actionable product and service design insight
  • Experience running UI/UX or user studies measuring both qualitative and quantitative data
  • Ability to quickly build strong relationships and manage strong ongoing communications with individuals who are willing to participate in an ongoing research program.
  • Experience of proposing and applying experience metrics in enterprise organizations, and establishing methods by which to gather and report back on insights against agreed metrics.
  • Energetic and responsive personality with excellent communication and interpersonal skills
  • Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each.
  • Ability to work both independently and collaboratively in a dynamic, hands-on and creative environment
  • Working knowledge of organizational culture and design
  • Proficiency in statistical analysis
  • Enthusiasm in utilizing a diverse set of approaches to creative problem solving
You’ve got this!