Head of Financial Crime Operations Investigations, FinCrime, Chase UK

JP Morgan

Location: Midlothian

Job Type: Full time


JPMorgan Chase & Co. is expanding its consumer business by launching a new digital retail bank in the UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business.

Part of FinCrime Operations, the Chase UK Financial Crime Operations Investigations team is primarily responsible for investigating unusual transactional activity where fraud is identified as the primary activity or predicate offense, to create a vehicle for the proceeds of crime or questionable activity and filing a Suspicious Activity Report (SAR) with the National Crime Agency (NCA) where required. They work in close partnership with Fraud Risk, Global Financial Crime Compliance, Global Security and Investigations and Cyber Security to ensure fraud and financial crime risks are detected, investigated and mitigated.

Head of Financial Crime Operations Investigations

Reporting directly to the Chase International Consumer Head of FinCrime Operations, the Head of Financial Crimes Operations Investigations will support the build-out of the FinCrime function and manage the day-to-day operations of the FCOI processes. They will manage the operations team, ensuring the development and oversight of robust governance and management structures that drive consistent operational execution and ensure SAR filings are completed within timelines and quality assurance guidelines. They will partner with key stakeholders from Technology, Product Development, Compliance to drive best-in-class processes and deliver the FCOI agenda.

Key Responsibilities:

  • Manage the overall FCOI function for the Chase International Consumer business, including team oversight (performance management, career planning, development, training), operational controls, and adherence to policies and procedures
  • Ensure adequate staffing, with the appropriate skill sets, to successfully implement FCOI Program objectives and effectively manages team capacity
  • Direct oversight of the FCOI process, ensuring all UAR / Referrals are reviewed, investigations conducted and where required SARS are filed in an accurate and timely manner
  • Scale and embed the organization into a sustainable business as usual (BAU) model in line with business growth
  • Drive continuous improvements to quality of data, control reporting and associated metrics to monitor performance and increase consistency
  • Partner with Product Development, Technology, Process Engineering and Compliance Stakeholders Controls to develop and improve services, systems, business processes and procedures to scale the operation and enhance productivity, ensure process efficiency and improve quality
  • Provide strategic direction and leadership in the execution of key projects, programs and initiatives and for FCOI function
  • Partner with Compliance, Controls and AML Oversight teams on interpretation and implementation of new Escalation and SAR filing policies managing directly the impact to the control environment
  • Act as a subject matter resource on SAR filing processes, financial crime legislation/regulations i.e. POCA 2002, UK Bribery Act 2010 and counter terrorist financing
  • Assess and manage changes to the FCOI control environment delivered though process, policy and technology change
  • Ensure that team procedures and processes are up to date, accurate and reflect all policy and regulatory change.


  • Extensive experiences in leading a FinCrime function
  • Proven execution and decision making in an Operations leadership role. Ability to prioritize and act with urgency in a changing environment.
  • Excellent oral and written communication skills with the ability to confidently present to senior leaders
  • Autonomous decision-making and accountability in a highly matrixed environment
  • Ability to quickly build relationships and influence team members, colleagues, business leaders, and functional partners
  • Ability to interpret and apply regulatory and compliance policies and procedures when establishing guidelines, metrics, and processes
  • Demonstrated ability to assess complex issues through root cause analysis and other analytic techniques, structure potential solutions, and drive to resolution
  • Proven capability in the design and implementation of Operations programs; deep and broad change management implementation experience – demonstrated by examples of end-to-end thinking and leading, scaling and executing against strategic programs
  • Thrives in a dynamic and fast-paced environment, managing multiple concurrent initiatives and deadlines

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