ServiceNow Site Reliability Engineer - Associate - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


As an experienced ServiceNow Engineer, you'll take the lead in providing stable and reliable ServiceNow based services. Find root cause of non-performant services, create and maintain monitoring and alerting systems. Much of our support and software development focuses on optimizing existing systems, eliminating / mitigating production outages, and reducing work through automation. In this environment, you’ll take the lead on relevant projects, supported by an organization that values team work, collaboration, and mentorship you need to learn and grow. As an SRE, you’ll be focused on improving and enhancing reliability and availability of production applications and systems.


  • Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
  • Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
  • Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
  • Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.
  • Engage with development team throughout software development life cycle and help maintain a reliable and stable ServiceNow platform.


  • 3+ years of software engineering experience, with a Bachelor’s degree or equivalent experience.
  • Excellent debugging and trouble shooting skills of ServiceNow services or other highly-complex systems or applications
  • Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
  • Hands-on experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
  • Working knowledge of infrastructure components, e.g. routers, load balancers, container systems, compute, storage, and networks.
  • ServiceNow Certification; CSA or higher is desired

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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