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Digital Design Manager - Chase UK

JP Morgan

Location: Greater London

Job Type: Full time


Digital Design Manager (Senior VP)

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

We are looking for an experienced and engaged Digital Design Manager to join our in-house Creative Studio. In this role, you will be part of a multi-disciplinary team of designers, copywriters and developers working close with Marketing. You will be leading and creating design across various digital touch-points, taking projects from early concepts through to final design that engage our customers.

This role requires a deep understanding of digital marketing design across platforms and experience of people management. A solid understanding of brand, customer needs, technology and design is a must.

Responsibilities include:
  • Create digital design across channels that are aligned with brand and marketing design strategy
  • Collaborate with copy and stakeholders to create campaigns
  • Manage and mentor digital designers
  • Lead and create high-quality design work from conception through to production, adhering to brand guidelines in collaboration with relevant stakeholders
  • Identify opportunities to improve quality and coherency for our digital design deliverables
  • Lead design projects to create engaging digital assets for use across social, websites and email marketing
  • Collaborate with our retained advertising agency to translate their creative direction into digital design deliverables. Guide the digital output of the whole team on a brief-by-brief basis by building on agency learnings as well as the accumulated knowledge of our in-house Creative Studio
  • Effectively present and communicate conceptual ideas and design rationale both verbally and visually
  • Ensure high design quality and coherency that meets the brief and brand guidelines
  • Maintain strong working relationships with team members, external creative agencies and internal stakeholders to establish effective communication levels required to provide effective design advice and guidance
  • Ensure all designs meet the firm wide accessibility and inclusion standards
  • Maintain full awareness and understanding of appropriate legislation for relevant channels and ensure all activity is approved by Compliance and Legal team(s); ensure that all materials are consistent with legal conditions and code(s) of practice.


  • In-depth experience working in digital design lead roles like Digital Design Lead, Digital Design Manager or equivalent at in-house design studio, or creative agency
  • In-house/ client work experience is required
  • Strong portfolio demonstrating the application of digital design, brand and customer focus
  • Experience in brand, campaign, social, and digital campaign development
  • Evidence of developing and leading digital marketing direction
  • Experience of managing and mentoring team members
  • Great attention to detail and good project management processes
  • Able to respond quickly to urgent requests and prioritise in an agile way with all open projects
  • Knowledge of new and emerging technologies within the marketing landscape
  • Excellent communication and collaboration skills
  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
  • Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
  • A passion for helping create an environment where people can do their best work
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Passionate about maintaining brand consistency
  • In depth knowledge and experience using creative tools such as Adobe Creative Suite & Figma
  • Bachelor’s degree in Graphic Design, Advertising or related field or equivalent professional experience