Underwriting Lead, VP, Chase UK

JP Morgan

Location: Midlothian

Job Type: Full time


Role description:

Chase UK are looking for an Operations Underwriting Lead to establish and lead our newly formed underwriting team at our state of the art offices in Edinburgh.

This role is a unique opportunity to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide (JP Morgan Chase & Co)

Key Responsibilities:

  • Whist primarily focusing on underwriting - the successful candidate will also work across the wider operation to continuously improve business performance, with the aim of optimising both the customer and employee experience
  • Define and lead underwriting strategy ensuring the delivery of a high quality, professional service to all internal and external customers and stakeholders
  • Optimise performance across key operational KPI’s, financials and people metrics whilst exceeding team goals
  • See the “big picture”, join the dots quickly of how people & culture fit into the company’s overall business strategy and goals
  • To be an advocate for creating a diverse & inclusive workplace reflective of our growing customer base is paramount to the success of the business and its unique culture


  • Leverage their career expertise alongside a deep understanding of banking contact centres and the digital service industry, in order to set up an exceptional underwriting function
  • Able to influence senior stakeholders credibly based on experience, business knowledge, depth of insight, market and best practice
  • Be passionate & curious about people, take extreme accountability, think commercially, and most of all, care!
  • Have 100% positivity and energy to drive results through colleague engagement, creating a culture of success
  • Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
  • Be customer centric with a real focus on ‘out of the box thinking’ to support collections resolutions and inquiries
  • Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
  • Be Change Champion and Owner for aligned processes and products for colleagues and customers
  • Understand and research customer behaviour and share knowledge with wider team and peers
  • Become a multi-channel expert across all platforms and functions that we operate across
  • Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
  • Be a critical thinker – establish root cause and champion and own change to improve delivery
  • Be an advocate of our brand and lead and act as a role model to all colleagues and peers
  • Have a passion to learn and develop others within their team and area
  • Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers
  • Bring themselves to work, encourage and create an environment where their team can also bring themselves to work
  • Identify ways to support inclusion and diversity

Essential Experience for this role:

  • Banking/Financial experience, especially in the underwriting discipline
  • Digitally Savvy across different medians
  • Leadership experience
  • Performance Management and Coaching
  • Demonstrated process improvement capability and defining best in class customer journey


You’ve got this!