CIB - Payment Operations - Program Manager

JP Morgan

Location: Dorset

Job Type: Full time



  • Day-to-day responsibility of leading a test team which would involve daily supervision, allocation of duties, timely resolution of testing issues and regular communication with reporting manager.
  • Requirements planning against an End-to-End test strategy, including test data, environments, defect management and test automation.
  • Responsibility for the provision of accurate testing estimates within daily scrum calls.
  • Partner closely with Operations, Product and Technology groups and ensure that UAT team priorities and needs are communicated effectively especially relating to Code Releases and Test environments.
  • The ability to successfully negotiate and intercede with other project teams with differing priorities and resources.
  • Ability to effectively lead daily Scrum Calls and deputise for the Program Test Manager in fortnightly Delivery Working Group meetings.
  • Ability to manage expectations of both stakeholders and teams supporting E2E test execution.
  • Identification of testing automation opportunities and test synergies within the Project.
  • Responsible for completing a knowledge audit / matrix on each team member, documenting any gaps, taking steps to fill those gaps and ultimately ensuring that all UAT skills are transferable across the team.
  • Escalating daily issues to the Programme Test Manager and managing expectations regarding testing and project timeline.

Functional and Technical Expertise

  • Relevant Test management experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex, pressurised and high volume environment.
  • Expertise in Agile project delivery methodology and skilled to learn and work with evolving methodologies.
  • Experienced in leading a team to define requirements, document user stories and test scripts.
  • Ability to work with the minimum of supervision on day-to-day activities.
  • Strong organizational skills – ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines.
  • Working knowledge of direct testing with Clearing Houses and Central Banks would be an advantage.
  • Experienced in using Business Driven Development / Test Driven Development test methodology or test case automation.
  • Experienced in using of Cucumber / Gherkin / Team City or similar tool is required.

Problem Solving and Analysis

  • Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.
  • Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted.
  • Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
  • Ability to use effective systemic data driven reporting to support program reporting.
  • Advanced numeracy and Microsoft skills.


  • Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients.
  • Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team.
  • PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
  • Actively contributes to program updates, Project and team meetings.

Working Style and Influence

  • Ability to handle multiple projects, manage personnel & team management in order to meet stakeholder expectations.
  • Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
  • Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
  • Ability to understand own role and those of other team members and recognise at times the need for flexibility within roles to achieve the project and organisational objectives.
  • Able to work comfortably and assuredly under pressure to achieve target deadlines.
  • Ability to work on a hands on basis and not limit oneself to only tracking and reporting milestones.
  • Confident to raise concerns with senior team and support resolution.
  • Effective change management skills. Ability to support & adapt within a changing environment.
  • Self-starter, able to work autonomously, with strong time management skills.
  • Ability to lead a team, recognising individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity.
  • Leads with confidence and empathy, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.


  • Batchelor degree (with relevant experience) preferred.
  • Project / Agile methodology Qualification – preferred .
  • Worked in CIB business function, Global Markets, Middle Office, Wholesale Payments or Security Services.
  • Testing experience – required.
  • Agile methodology skills – required.
  • Test Automation skills – required.
  • Experienced project team leader – required.
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