Payments Experience Product Manager

JP Morgan

Location: Greater London

Job Type: Full time


Payments Experience Product Manager - London

JPMorgan Chase & Co. has expanded its consumer business by launching a new digital bank in the UK. Chase has delivered an innovative mobile app focusing on current and savings accounts and have an exciting roadmap of additional products and features to roll out in the coming months and years. In our first year of launch we have exceeded 1 million customers and £10 billion in deposits, giving us a strong foundation for future growth.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organisation and we are looking for solution-oriented, commercially minded, customer-focused product managers used to working in an agile environment and within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, individuals, who are passionate about new technology and would like to expand their skills whilst working on an exciting, new venture for the firm

We seek an experienced Payments Experience Product Manager to join an agile team.

Key responsibilities will include:

  • Define the Payments Experience product roadmap and objectives ensuring fit with the overall value proposition
  • Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
  • Demonstrate the ability to use qualitative user insights and quantitative data to back up assumptions and develop a business case
  • Define product requirements with the ability to provide feature recommendations based on customer research and analysis
  • Lead an agile multi-disciplinary squad to deliver, balancing quality with speed to market
  • Manage the in-market product, using appropriate KPI’s to improve customer experience and performance
  • Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues

Your capabilities:

  • Experience in deconstructing existing products and reconstructing them for the future
  • Understanding that as a product owner you are the advocate of the customer
  • The ability to clearly communicate product needs and intent
  • Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
  • The ability to define an appropriate product MVP and improve through feedback and iteration
  • Ability to define, develop and enhance simple to use, intuitive customer experiences
  • Proven ability to think ‘out of the box’ and apply creative solutions, always putting yourself in the customer’s shoes
  • The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
  • Must be capable of independent decision-making as well as able to take direction and work as a team player

Key Skills:

  • Direct experience of working in a Payments Experience role or product management at a high performing UK bank or fintech working on customer-facing products
  • A solid understanding of the UK legal and regulatory requirements for Payments

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


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