Controls Manager - Insurance

JP Morgan

Location: Greater London

Job Type: Full time


Control Manager Insurance – Chase UK

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

The Role-

CM maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.


  • Design and implement control structures, governance, and measures interpreting regulatory, policy and standards requirements to proactively implement a best in class control environment.
  • Perform control design reviews to identify control improvements
  • provide oversight and review of operations errors
  • Drive remediation, efficacy, and sustainability of control changes due to ineffectiveness or regulatory/policy changes
  • Manage relationships and partner with a large array of constituents, while demonstrating an ability to manage by influence to promote change
  • Support engagement with 3rd parties to ensure an understanding of the end to end control environment
  • Overlay your technology, process management and operational risk skills to develop, maintain and test operational controls
  • Review and analyse program-related KPIs to proactively identify existing and emerging operational risks to business-related programs and strategies
  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including identifying control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
  • Create a network with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to further establish and maintain business relationship

Skills/ Qualifications:

  • Bachelor’s degree or equivalent experience required
  • 7+ years of financial service experience, insurance experience required
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • Experience working and efficiently delivering in an information technology area / environment is a plus (E.g. IT Auditing, Programming Controls, Data Management and Governance or the like)
  • Experience working in an Agile environment a plus
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Passion to grow as part of a team

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.


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