CIB Payment Ops Business and Governance Oversight Senior Associate

JP Morgan

Location: Dorset

Job Type: Full time


Role Objectives

  • Reduce risk and improve controls across EMEA Payment Operations
  • Increase oversight/visibility of identified risks & issues within Payment Operations
  • Improve efficiency and quality of reporting and governance processes through automation and regular review

Role – Key Responsibilities

  • Building your knowledge of systems, processes, and regulatory requirements in order to support operational requirements and work with internal functional partners
  • Building and maintenance of key business relationships with Payments leaders, Regulatory Operations and Controls Managers. Second level stakeholders include Technology, Risk & Compliance
  • Quality facilitation of Payments Ops EMEA Governance meeting, through effective collation of information, use of data, identification, assessment, and management of risk. Questioning, root cause analysis and appropriate challenge to reach suitable corrective and preventative outcomes
  • Management of facilitating forums, governance and reporting of the following (this list is not exhaustive)
      • Outsourcing charters for EMEA Payments Operations team, to ensure compliance with firmwide and regulatory obligations
      • EU Wire Governance
      • Standard Operating Procedures - Monitoring overdue annual reviews and migration to Corpora application
      • Oversight and reporting of unclaimed assets, Court Orders, SE merger changes to Governance landscape
  • Identify, assess, manage and report the impact of business process and regulatory change for clients, products, processes and functions
  • Identify control weaknesses across processes and escalate accordingly to establish corrective action plans, communicate status and preventative change updates
  • Support internal and external audits

Essential Skills

  • Inclusivity - Possesses the ability to work on a diverse team and with a diverse range of people
  • Work ethic - Self-starter, proactive in taking initiative to improve business processes
  • Judgement - The ability to act independently and make proactive recommendations. The ability to work under pressure, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.
  • Flexible, Adaptable and resilient - Able to quickly shift gears and work on projects of varying nature with individuals across different regions, levels, functions. Comfortable working in a fast-paced consulting-style, unstructured environment
  • Communication and collaboration - Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders and synthesize information to formulate a “story” for Senior Management. Excellent written and verbal communication, supported by strong PowerPoint abilities to create impactful slides in a short space of time
  • Stakeholder management - connection, communication & collaboration. Promotes partnership, encourages collaboration, information sharing and discussion to break down silos. Leverages a flexible style, with the ability to influence in a broad set of circumstances.

Preferred Skills

  • Analysis and Curiosity - Strong analytical and organizational skills; ability to challenge organization and understand ways of working. Thoughtful, informed and appropriately opinionated
  • Data Literacy - Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect. Technical and analytical skills, data manipulation (Excel, pivot tables, VLOOKUP, macros)
  • Future Focused / Strategic - Able to look forward to visualize future demands, opportunities and challenges. Able to understand complex context and issues quickly.

Differentiating Skills

Everyone brings different capabilities and experience into any role; it is important that you use the interview process to demonstrate how you can differentiate yourself in this role through your own capabilities; examples might include:

  • Knowledge of financial products; banking fundamentals and regulatory environment
  • Demonstrable Risk and Controls mindset
  • Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards
  • Project Management - Ability to effectively manage multiple projects simultaneously, whilst maintaining a high degree of communication and escalation at appropriate juncture. Deep execution experience with a demonstrated ability to meet and enforce deadlines
You’ve got this!