Client Operations Client Service - Analyst

Welcome to J.P. Morgan Chase Investment Middle Office Services Client Operations.

As a Client Operations Services Fund Servicing Analyst, you will be working with Equities, Fixed Income, Repo & Mutual Funds; IBOR (Investment Book of Records) Management & Reconciliation; OTC & ETD Derivatives & CFDs; Cash Processing, FX & Money Markets; Market Claims Investigations, Overdraft Reporting; and Cash Management & Reconciliation.

Job responsibilities

• Management of all incoming and outgoing client queries across a varied range of products (as above).
• Partner with operational teams to ensure that all client SLAs are met.
• Perform daily oversight checks on key tasks and act as escalation for processing hubs.
• Contribute to / attend regular client meetings.
• Perform trend analysis to identify opportunities for process improvement and enhanced control.
• Produce key client reporting requirements against SLA’s and client expectations.
• MI Collation, Incident Reporting and Client Operational Review deliveries.
• Building strong working relationships with JPM internal teams and external third parties.
• Liaise with external third parties daily – brokers, custodians, transfer agents and vendors.
• Attendance and participation in forums hosted and run by third parties.
• Monitoring market change and developments
• Developing client relationships to understand their fund structure trading behaviour and strategies
• Involvement in new fund and product launches.
• Involvement in driving projects designed to enhance and improve existing processes and systems.

Required qualifications, capabilities, and skills

• Some experience of working with banking products such as Securities, Repo, Cash, FX or Derivatives
• Experience in client services and relationship building
• Can demonstrate ability to deliver against KPI’s and SLA’s.
• Flexible, organized attitude towards work with the ability to prioritize workloads while under pressure

Preferred qualifications, capabilities, and skills

• Attention to detail alongside with strong analytical and problem-solving skills.
• Self-motivated character, willing to take responsibility of issues and resolution.
• Microsoft Knowledge essential – Primarily Excel, Outlook, PowerPoint & Word.