Service Design Manager

As the leader of a team of subject matter experts across Controls, Marketing, Finance, Product / Service design, User Experience you'll help the Cybersecurity & Technology Controls organization design, build and operate Products and Services, bringing teams together, to provide a value to our diverse customer base.

The Service Design Manager is:

• The accountable party for the secure, effective, efficient and consistent execution of their Cabinet and delivery teams
• The interface with technology leadership, executives from the business and application development teams on an on-going basis for business as usual risk activities, reporting and project initiatives.
• The escalation point for members of the Product / Service cabinet team members and a route through to appropriate leadership forums within Global Technology

Responsibilities:

• Set a vision for their service portfolio, a strategy for delivery, continuous improvement and a plan for executing and communicating it
• Build and cultivate a culture focused on partnership, collaboration and transparency with the business and technology teams to deliver customer value and improve security posture of the firm.
• Lead the team to drive the efficient, effective and consistent delivery of the firm’s cybersecurity outcomes with a focus on simplification, optimization and automation.
• Drive effective, data driven decision making within the team to focus investments on the priorities for our customers and the Cybersecurity & Technology Control team.
• Enable technology teams find a quick path to value for their customers and supporting their own strategic priorities while operating within our agreed risk appetite.

Skills/Experience:

• Demonstrated success in personal leadership, collaboration, influencing, negotiation skills and experience working within fast paced, complex and high performing Digital/Agile/Scaled Agile teams
• Exceptional written and verbal communication skills with proven ability to effectively communicate and present security risk concepts with business and technology partners and executive leadership.
• Exceptional analytical skills including solving and communicating complex problems, data analytics, measurement and reporting needed to drive continuous improvement.
• Significant experience in Security and /or Risk Management and / or Corporate Technology with an aptitude for security products and services.
• Significant experience supporting business and technology teams providing consulting and strategic advisory services on a broad range of security topics.
• Significant subject matter expertise in multiple security domains (e.g., application security, vulnerability reduction, data protection, encryption, logging and monitoring, network security)
• Preferable experience in multiple modern development practices (e.g. microservices, containers, orchestration, continuous integration & delivery pipelines, API first, service delivery & integration)
• Preferable experience working in regulated industries, in particular leveraging technology standards, frameworks, compliance, and industry recognized best practice / standards (e.g. NIST, ISO, PCI, SOC)
• Preferable experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles.
• Understanding of the external threat landscape, threat actors, adversary tactics & techniques, and industry trends