Service Design Manager

JP Morgan

Location: Dorset

Job Type: Full time


As the leader of a team of subject matter experts across Controls, Marketing, Finance, Product / Service design, User Experience you'll help the Cybersecurity & Technology Controls organization design, build and operate Products and Services, bringing teams together, to provide a value to our diverse customer base.

The Service Design Manager is:

  • The accountable party for the secure, effective, efficient and consistent execution of their Cabinet and delivery teams
  • The interface with technology leadership, executives from the business and application development teams on an on-going basis for business as usual risk activities, reporting and project initiatives.
  • The escalation point for members of the Product / Service cabinet team members and a route through to appropriate leadership forums within Global Technology


  • Set a vision for their service portfolio, a strategy for delivery, continuous improvement and a plan for executing and communicating it
  • Build and cultivate a culture focused on partnership, collaboration and transparency with the business and technology teams to deliver customer value and improve security posture of the firm.
  • Lead the team to drive the efficient, effective and consistent delivery of the firm’s cybersecurity outcomes with a focus on simplification, optimization and automation.
  • Drive effective, data driven decision making within the team to focus investments on the priorities for our customers and the Cybersecurity & Technology Control team.
  • Enable technology teams find a quick path to value for their customers and supporting their own strategic priorities while operating within our agreed risk appetite.


  • Demonstrated success in personal leadership, collaboration, influencing, negotiation skills and experience working within fast paced, complex and high performing Digital/Agile/Scaled Agile teams
  • Exceptional written and verbal communication skills with proven ability to effectively communicate and present security risk concepts with business and technology partners and executive leadership.
  • Exceptional analytical skills including solving and communicating complex problems, data analytics, measurement and reporting needed to drive continuous improvement.
  • Significant experience in Security and /or Risk Management and / or Corporate Technology with an aptitude for security products and services.
  • Significant experience supporting business and technology teams providing consulting and strategic advisory services on a broad range of security topics.
  • Significant subject matter expertise in multiple security domains (e.g., application security, vulnerability reduction, data protection, encryption, logging and monitoring, network security)
  • Preferable experience in multiple modern development practices (e.g. microservices, containers, orchestration, continuous integration & delivery pipelines, API first, service delivery & integration)
  • Preferable experience working in regulated industries, in particular leveraging technology standards, frameworks, compliance, and industry recognized best practice / standards (e.g. NIST, ISO, PCI, SOC)
  • Preferable experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles.
  • Understanding of the external threat landscape, threat actors, adversary tactics & techniques, and industry trends
You’ve got this!