Credit Production Management - Global High Touch Support Lead

JP Morgan

Location: Greater London

Job Type: Full time


The Global Credit Production Management Team at JPMorgan Chase is responsible for supporting proprietary technology platforms powering the Credit Trading business along with its user base of traders and sales personnel. The team supports front-to-back business functions, including client connectivity, high touch trading, pricing and analytics, algo trading, risk management, post trade and regulatory reporting.

This new role will functionally lead the global Credit High Touch support team, reporting into the global head of Credit & Public Finance Production Management. This team provides realtime operational L1/L2 support for a wide variety of applications and flows, including high-touch trading, marking/pricing, realtime risk and ETF/portfolio trading for both corporate bonds and credit derivative products. Whilst JPMorgan is recognized as the leading Credit Trading franchise, it remains a significant growth area within the firm, and the technology stack is undergoing significant investment and transformation.

This is an extremely exciting opportunity to join a high performing global team, with staff based in trading floor locations (New York, London, Paris, Hong Kong & Singapore), as well as teams in Mumbai and Buenos Aires. In this role, the successful candidate will work closely with colleagues across these teams to drive improvement in the teams’ standards and processes globally, as well as partnering with colleagues in High Touch Trading Development to define and drive the future state architecture and strategy. The successful candidate will have significant opportunities to work with senior Trading & Technology stakeholders on high-profile systems, and work on a wide variety of technologies, including new platforms being developed in Kubernetes & on AWS.

Specific responsibilities will include reactive work managing high-profile major incidents and outages including stakeholder communications and managing major migrations / project initiatives. Responsibilities will also include proactive efforts to review low-level stability issues holistically, determining improvements and implementing tactical and strategic solutions for this, partnering across technology teams.

Technologists at JPMorgan are hands-on problem solvers. This role will require developing and executing a strategy for the team, but this will be informed through being hands-on involved in troubleshooting major outages, dealing with escalations, and personally leading improvement initiatives.

This role requires a wide variety of strengths and capabilities, including:

  • BSc/BA degree or equivalent experience
  • Previous experience working on a front-office aligned trading production management team is essential
  • Experience of Credit/Fixed Income specifically is not essential, candidates with experience of Equities / FX etc. are welcomed
  • Excellent problem solving and analytical skills
  • Enthusiastic, self-motivated and inquisitive. Able to demonstrate a strong sense of ownership and personal accountability.
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
  • Understanding of risk controls and compliance to departmental and company-wide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

As a functional people manager, leadership characteristics that will be expected include:

  • Prior experience of leading a team (regional or global) is required
  • Experience leading in a fast-paced environment, making prioritization decisions and adapting to rapidly changing priorities
  • Ability to manage multiple projects and work collaboratively in influencing others across functions, regions, and technology areas
  • Advanced communication skills with the capability to simplify complex technology concepts to non-technical stakeholders
  • Ability to influence stakeholders, peers and counterparts to drive the teams agenda across disparate groups
  • Strong presentation skills
  • Ability to de-escalate situations and deal with challenging situations professionally
  • Mentoring and coaching junior staff, to improve standards and aid with career development

The role’s technical requirements are as follows:

  • Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages – previous experience of Python would be an advantage
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Working knowledge of LINUX/UNIX operating systems
  • Working knowledge of scheduling tools (Autosys, Control M)
  • Basic Cloud knowledge would be an advantage (AWS or Kubernetes)
  • Experience with database technologies, i.e., ability to develop and execute SQL queries
  • Experience or knowledge of working in a DevOps / SRE model would be an advantage
  • Knowledge of development tools (Jenkins, Git, BitBucket)
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