Unity Intelligent Case Creator - Product Manager (VP)

JP Morgan

Location: Dorset

Job Type: Full time


Posting Description

The Unity Product Team aims to bring teams, data and intelligence together onto a unified transaction related enquiry and exception case management platform to deliver exceptional client experience, reduce operational risks, and enable efficient resolution.

You can become part of a global team delivering key aspects of the product vision & strategy. The successful candidate will partner closely with product managers, UX, technology & data science leads to translate the users’ & businesses’ needs plus the needs of key partners to determine, define and execute a strategy that aligns to the program vision.

Job Responsibilities

  • Ensure a deep understanding of the user journey and the user’s jobs-to-be-done. Advocate customer needs to the broader cross functional team. Define and track Objectives and Key Results (OKRS) to focus the teams on outcomes and value realisation

  • Develop value propositions that aim to alleviate users’ pains and identify potential gains. Validate assumptions & hypotheses through rapid experimentation & testing, partnering closely with user research and UX design teams to advance discovery & designs. Use data to gain insights about the product & user behaviour and identify improvement opportunities

  • Ownership of a product from a release-oriented perspective, providing product leadership to the broader team through setting priorities and vision for planning & execution

  • Capture and refine user stories with technology, UX and data science and prioritize based on the value and cost of each story. Partner closely with technology to devise strategies and product roadmap

  • Engagement with Operations, Client Service and Marketing teams to define rollout strategy and adoption plan. Active participation in business demos of the product to get feedback and adoption

  • Effective communication of all changes ensuring that the relevant operations and technology stakeholders are engaged and that all issues and risks are identified and escalated. Manage stakeholder relationships and conduct regular Project Working Groups (PWGs) for assigned projects

  • Partner with Data Science and Product Managers on the application of Artificial Intelligence and the provision of data for machine learning

Required qualifications, capabilities and skills

  • Advanced professional experience of Product Management ideally in a large corporation, client service, operational or technology environment

  • Experience working in agile teams with UX designers & technologists

  • Inquisitive and motivated to solve business problems for users & clients in creative ways

  • Confident to question business and technology requirements and solutions respectively

  • Excellent communication and relationship building skills

  • Logical and structured approach to planning, analysis and decision-making

  • Well organized and able to work under pressure to meet deadlines

Preferred qualifications, capabilities and skills

  • Prior experience of working with data / metrics

  • Prior experience or working knowledge of web and database technologies

  • Prior experience and understanding of CIB Operations business areas and trade lifecycle knowledge
You’ve got this!