Travel Supervisor – Out of Hours - Frosch (CTJ)

Shift pattern – (35 hr. p/w - Saturday 4pm-12am, Tues-Fri 6pm-2am) - please only apply if you can work these times

As an Out of Hours Team Supervisor in an After Hours Support Team you will manage team members to ensure proper workload distribution and quality assurance per FROSCH standards with the capability to manage and complete travel arrangements for clients when needed. Providing back-office support for various systems and assisting with managerial projects and incentives while providing supervision and mentorship to Travel Consultants.

Job Responsibilities – Remote role

• Manage a team of consultants, supporting them on a daily basis, prove coaching/feedback and any assistance required
• Provide full-service travel arrangements for clientele when call volume and workload necessitates it
• Monitor all technology mediums to ensure travel arrangements are managed and completed in a timely manner and follow FROSCH standards
• Ensure GDS queues are worked properly to verify correct records processing and ticketing and queue count
• Champion best in class customer service and Delivering the Unexpected to team members
• Conduct weekly meetings with pertinent After-Hours managers to optimize team member performance and meet department needs
• Aid in the resolution of customer service issues and debit memos
• Facilitate team member and client support with a high degree of initiative, confidentiality, and professional demeanor. Perform administrative duties associated with the position which include but are not limited to conducting reviews, approving timesheets, updating reports, reviewing new accounts and account profiles, and monitoring new team members' bookings

Work Environment

• FROSCH covers the cost of most work-related equipment for onsite employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

Required Qualifications, Skills and Capabilities

• Prior experience managing and completing travel arrangements during After-Hours shifts
• Recent, native proficiency in Sabre with the ability to schedule international and domestic travel, set up PNRs, ticket, and exchange tickets

What you will get in return

• If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
• Salary, depending on experience
• 35 hour working week
• 25 days annual leave
• Pension
• Life assurance
• Private medical care
• Business Travel Insurance
• Employee Assistance Programme
• Employee referral bonus scheme
• Discounts in many major shops, online retailers and gyms