Business Resiliency Manager - Associate

JP Morgan

Location: Dorset

Job Type: Full time


The CIB Resiliency function in J.P.Morgan is charged with ensuring the Corporate & Investment Bank can safeguard its staff, clients and shareholder interests, by ensuring the business’s ability to maintain appropriate operating levels, despite all types of physical business disruption. The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines.

This role is an excellent opportunity to work in a core business resiliency team positioned within the Corporate and Investment Bank in Bournemouth. Your main responsibility will be to support the resiliency quality assurance process - this will involve completing quality control reviews against the business resiliency documentation to ensure they meet the required standards from a firmwide policies and standards perspective, meet global regulatory requirements and follow CIB best practice. Additional responsibilities will include providing guidance to the business on process and toolset, supporting metrics and data requests, monitoring and tracking of business resiliency testing and supporting initiatives to develop the business resiliency program.

The ideal candidate must possess strong written and verbal communication skills with the ability to provide opinion and challenge as appropriate and also be extremely disciplined and organized, yet comfortable in a rapidly changing, dynamic environment.

Job responsibilities

  • Support quality assurance program, completing quality control reviews of the business resiliency plans
  • Quality Control Issue tracking and reporting
  • Resiliency manager coverage and plan ownership
  • Provide guidance to business on resiliency program and toolset
  • Support metrics and data requests
  • Monitoring and tracking resiliency testing for the business
  • Call tree test administration

Required qualifications, capabilities and skills

  • Demonstrate understanding of the Business Resiliency Life Cycle
  • Demonstrate excellent communication skills (verbal & written)
  • Experience of strong relationship management and stakeholder management
  • Diligent and attention to detail
  • Ability to consistently deliver work of a high standard, to tight timelines
  • Understanding of the fundamentals of Risk & Controls management
  • Ability to balance and deliver upon multiple delivery requests whilst managing expectations

Preferred qualifications, capabilities and skills

  • Work experience in the Financial Services industry, with a good understanding of the products and markets in which CIB operates
  • Prior experience of facilitating formal Governance or working in a Risk & Controls / Business Management/ Operational Controls related role
  • Attested track record of working to deadlines, with accountability and responsibility for independent workload
  • Knowledge of the firm / corporate & investment banking business
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