Applications for this job have closed. This page will redirect to JP Morgan employer page in 10 seconds.

Jobshare - HR Employee Support Specialist - Part Time - Jobshare

JP Morgan

Location: Dorset

Job Type: Part time


This is an exciting opportunity to join JPMorgan, this role is a Jobshare (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you.

As a member of this HR team, you will spend each day handling a variety of different cases that come in from employees, managers aswell as other HR teams. Using policy, internal process and your own judgement, you will support those queries through to resolution. Operating across all Lines of Business in the UK, the team offers HR Generalist support, with a fundamental understanding of Technical and Advisory HR functions due to the diversity and value of the work. Reconciling global and regional processes across a variety of HR products, with the opportunity to become an SME in a product or initiative. The Solutions Team provides extended Human Resource’s support to employees and managers in a globally consistent way. Additionally, handling difficult conversations whilst utilizing HR specialist teams as required.

Job Responsibilites

  • Mailbox management – Managing the intake of all new cases through email and our HR system, ensuring the right cases are escalated to the right team as needed.
  • HR Queries / Escalation - Advise managers and employees on general queries relating to HR policies and procedures. Act as an escalation point for the intake Team where support is needed outside the specific HR policies/specialist HR teams. Pick up queries that require investigation and resolution, not just policy guidance.
  • Performance Management In partnership with Employee Relations, support managers with performance coaching process and probation period extensions and terminations.
  • Redundancies – Partner with HR Business Advisors and the Business to support the end to end redundancy process including finalizing of all paperwork and supporting both managers and employees from initial communication through to termination of employment.
  • Leave of Absence Support – Support both managers and employees during leaves of absence such as sickness (including occupational health and reasonable adjustment, maternity/paternity and unpaid leave).
  • Death In Service working closely with the UK Benefits Team with supporting family members with the death in service process.
  • Core Projects Work on core projects to support key HR initiatives such as automating processes, diversity equity and inclusion, digitizing the client experience or SME related process improvement

Required qualifications, capabilities and skills

  • HR background (experience in dealing with HR cases over the phone/via email/system required)
  • Excellent written and oral communication skills.
  • Proficient in MS Office particularly with Excel.
  • Able to influence stakeholders and feel comfortable with ambiguity.
  • Excellent organization and attention to detail with the ability to handle multiple demands and shifting priorities.
  • Client-service focused team player who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution.
  • Critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm

Your Pathway to Jobsharing at JPMorgan – IT’S A 2 BRAINER!

At JPMorgan we are passionate about supporting different ways of working to support our talent in the flexibility they need.

We know that Jobshare is a fantastic way to hire talent for the firm that offers both the flexibility that you need whilst providing the consistency that our business requires. Jobshare is 2 people working part time hours with full time powers.

This role is part of a Jobshare opportunity and therefore a part-time role at 19hours.