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Lobby Receptionist

Greater London
Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Are you passionate about meeting and greeting guests and becoming a face of the Lobby Reception at JPM? Then this role is for you.

As a Lobby Receptionist within the Receptionist Team, you will manage visitor registration and welcome procedures, ensuring top-tier service for all internal and external JPMC clients while adhering to JPMC's codes of conduct. Your role also includes liaising with all JPM and vendor personnel within the organization, as well as all client and customer contacts of the Lobby Reception, to maintain high service standards through proactive and competent administrative support within the Lobby Reception Core Responsibilities.

For this role you are expected to work 5 days in the ofice and be on the rotational shift pattern between 7am – 7pm.

Job Responsibilities

  • Manages the welcome process and registration of visitors and clients to the building according to security procedures
  • Manages the visitor access card procedure for JPM premises
  • Informs all visitor and client arrivals
  • Delivers service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product
  • Is the first point of contact for general enquiries and transferring calls to the correct department
  • Takes responsibility for overcoming issues affecting service standards and communicates any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
  • Is knowledgeable through seeking out accurate and up to date information at all times, reviews details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting

Required qualifications, capabilities, and skills

  • Client-facing experience
  • Reception experience within a corporate, leisure or hospitality environment
  • Track record of quality service provision
  • Strong interpersonal skills
  • Highly organized with the ability to handle multiple tasks and apply judgment to prioritize
  • Excellent communication skills, both oral and written
  • Team player

Preferred qualifications, capabilities, and skills

  • Client-facing experience in a five-star environment
  • Strong Computer skills (MS Office; Room Booking System e.g. EMS)