Solution Analyst III - Digital Workflows

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III in Digital Workflows, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solution documentation. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.

Job responsibilities

  • Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
  • Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability
  • Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives
  • Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy
  • Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs
  • Ability to work with all level of management comfortably, producing impactful executive summaries to articulate clear messages

Required qualifications, capabilities, and skills

  • Knowledge of training management or experience of training co ordination
  • Experience with product training needs, focusing on the customer experience
  • Experience with the ServiceNow platform, having a general knowledge across a wide set of modules including platform capabilities such as knowledge, demand, project management, agile, virtual agent and more
  • Experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
  • Demonstrate the ability to work with all levels of management comfortably, producing impactful executive summaries to articulate clear messages
  • Advanced data visualization capabilities, with hands-on experience in implementing and managing dashboards
  • Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences

Preferred qualifications, capabilities, and skills

  • Understanding of and experience in ServiceNow Impact
  • Experience in a SaaS environment, working closely with vendor resources to analyze and help design business solutions
  • Documentation of learning journeys