Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience!

As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints.

Job Responsibilities

• Takes ownership of complaints, treating customers with respect and responding with empathy
• Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg
• Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards
• Tailors effective and creative solutions on behalf of our customers quickly and effectively
• Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs
• Have the ability to work independently and in a team environment
• Thinks critically and exercise independent judgement
• Demonstrates resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers.
• Demonstrates personal excellence including punctuality, integrity, and accountability

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Provide opportunities for professional growth and advancement
• Provide a work environment of high energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on the job training, including industry leading benefits that start on day 1
• Respect and value diversity, integrity, and teamwork

Required qualifications, capabilities, and skills

• UK banking/investments experience
• Complaints experience within Financial Services
• Strong communicator
• Passionate about providing brilliant customer experiences
• Creative problem solver, who is adaptable and resilient.