Part time Customer Service Representative

Liverpool Victoria General Insurance Group

Location: Dorset

Job Type: Not Specified


About the Role

LV=GI have a fantastic opportunity for 14 Customer Service Representatives on a Part time working pattern to join the Sales and Service Team. Your start date will be 30th January 2023 and you will be working 18hrs a week on a fixed working pattern with a salary of £10.987.00 / £11.74 a hour.

As a customer service representative, you will spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.

We don’t set unachievable targets – at LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.


Our new hybrid working model offers all employees the option to work from the Bournemouth office a minimum of 2 day a week and the option to work from home the remaining 1 day.

Your working pattern will be:

1 day a week 4.5 hours with day to be agreed

Saturday 9:00am – 5:00pm

Sunday 10:00am – 4:00pm

Please note if you are successful for the role you will need to commit to a 7-week training plan covering all systems, products and processes used. Full attendance is required.

Training hours:

Thursday 3:30pm - 8:00pm

Saturday 9:00am – 5:00pm

Sunday 10:00am – 4:00pm

About the Rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

  • 24 days' holiday – this increases after two years’ service

  • An annual bonus and salary review scheme based on company and personal performance

  • A competitive pension for which LV= will pay twice the amount you pay, up to 14%

  • The option to buy and sell holiday

  • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

  • A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.


For more information and to apply, please click on the apply button.

Equal opportunities:

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health condition.

You’ve got this!