Specialist Claims Handler (Building)

Liverpool Victoria General Insurance Group

Location: Dorset

Job Type: Not Specified


Role Profile

Our Building Claims team is growing and we are looking for a Building Claims Consultant to join our Bournemouth/ Birmingham team.

We’re at the start of an exciting time in claims and whilst there are challenges ahead, you’ll be joining a team who genuinely put our people first, and deliver what matters to our customers. Are you currently working in the Insurance sector and want to gain experience within Claims?

or perhaps you are in the Building trade and would enjoy a career within claims? We may have the role for you!

The role can offer flexibility with hours and hybrid working, so we’d love to talk to you about how we can make the role work for you, as well as us.

About the Role

Working independently, you will manage building claims as well as any associated contents claims. By using building construction, repair and pricing expertise you will negotiate settlement with the customer and/or their appointed building contractor

Providing support and advice to Home claims colleagues on more complicated building cases that they are managing, and be responsible for claims which require more building reinstatement or repair.

Key Responsibilities

Working with our customers who wish to use their own trades person to repair damage to their property, taking the time to understand what has happened, and what matters to our customers and the details of their claim, as well as the outcome they are seeking

Analyse evidence, including photos and video footage, to confirm whether there is cover under the policy and identify any elements that may not be covered.

You will then be responsible for assessing the extent of damage using your knowledge of Building claims to scope all necessary reinstatement work. This will require you interpret and solve complex building problems, analysing options and making recommendations

Working closely with our wider Claims team when you identify a Recovery opportunity..

Applying your building claims knowledge to scope all necessary reinstatement work on valid claims whilst considering the feasibility of repairs. This will include the preparation of priced repair schedules.

Additional responsibilities include:

Proactive management of our customers claims ensuring that every opportunity is taken to progress the claims to the furthest point Ensuring individual claims costs are being managed and within control

Use of negotiation skills when working with our customer’s own tradesman ensuring any cash settlements agreed are fair Responsible for settling valid claims at the earliest opportunity

Listen to our customers and explain the options available whilst understanding their preference before cash settling, instructing the LV managed contractor or negotiating the scope and cost of repairs with the customer’s own building contractor

At times act as a referral point across our Home Customer Claims department sharing knowledge and best practice including, mentoring, coaching and surgeries on all property repair and building related claims

Build and maintain excellent relationships across the wider claims department.

Identify areas of opportunity and improvement in our ways of working as well as our suppliers.

About you

Understanding Insurance, claims or building knowledge is desirable but not essential as full training will be given.

Excellent communication and negotiation skills and a high level of organisation

Able to demonstrate excellent verbal and written communication skills including competent letter writing with the ability to produce a letter that is clear, precise and grammatically correct.

Why Work for Us?

These are incredibly exciting times here at LV= General Insurance (GI). We are already one of the largest personal line’s insurers in the UK and at the end of the year we will become part of Allianz, a world-leading financial services company. This means things are changing - quickly - and for the better.

We have ambitious plans that will bring opportunities for all of our people. In addition, we are changing gear, working with a new energy that will see us transform our company, industry and beyond.

We have a vision to become Britain's Best loved, and a strong sense of purpose to help our customers look after what they love. We are passionate and proud about what we do. We will always do the right thing to inspire trust in our people and our customers.

About the rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

Flexible working opportunities – many of our employee’s job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

26 days' holiday – which increases after two years’ service to 28 days

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

An annual bonus scheme based on company and personal performance

Gym pass

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.


If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.

You’ve got this!