Claims Handler - Home

Liverpool Victoria General Insurance Group

Location: Dorset

Job Type: Not Specified


What Are We Looking For

We’re looking for friendly people to help our customers make claims on their home insurance policies. You’ll have great relationship-building skills and share our passion for providing outstanding customer service. You’ll be answering calls and providing advice in a range of situations so you’ll need to be a great listener, adapting your style to get the best outcome for our customers. We’ll provide full training so no previous experience in claims is needed.

Can you:

  • Deliver excellent customer service in a fast-paced environment
  • Provide a friendly and personable customer journey
  • Stay calm and be empathetic when dealing with complex or emotional situations
  • Let your attitude, work ethic and communications skills shine through
  • Relate to our values

We’re looking for brilliant team players who can deal with a variety of situations, so if you’re proactive, organised and can answer ‘yes’ to the above, we’d love to hear from you!!

What will You Be Doing?

You’ll spend your time talking to our customers over the phone about their home insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. You’ll use your initiative to find solutions that work for our customers and our business.

You’ll spend most of your time working from home but will join us in one of our offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. We offer full time contracts at 35 hours a week. Our shifts span 8am – 6pm Monday to Friday and 8am – 4pm on Saturdays. Currently, our Claims Handlers work only one Saturday in every three and no Sundays or Bank Holidays required.

And here’s some of what else is on offer!

The LV office in Bournemouth is located in Westbourne, It’s a great location surrounded by many nearby parks and walking routes full of natural beauty and is just a 15 minute walk from the beach. Westbourne has its own parade of shops including independent boutiques and household names many of which offer exclusive discounts for LV employees. So, there are lots of options for lunch! During our normal operation there is also an onsite cafe for LV employees as well as an LV social room, with pool tables and an area for you to relax. Normally there is a free park and ride available for all employees but at present due to the reduced number of employees in the office there is onsite parking.

About the Rewards

24 days holiday (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional days

An annual bonus and salary review scheme based on company and personal performance

A competitive pension scheme – what you pay is double matched by LV, up to a maximum employer contribution of 14%

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.

Enhanced maternity, paternity and shared parental leave pay

Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships

Up to 20 hours paid time off to volunteer each year

Opportunities to be involved with our Charity and Wellbeing Teams, or part of our Diversity and Inclusion Networks


Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

The home claims team in Bournemouth is like a family. You’ll find team leaders and colleagues who will encourage you to be the best claims handler you can be, whowill celebrate your successes, and who will help you feel empowered to manage your work and be in control of your professional development

Equal opportunities:

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we welcome and accept applications from everyone regardless of background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health condition.

You’ve got this!