Customer Service Representative
Liverpool Victoria General Insurance Group
Job Type: Not Specified
LV=GI have a fantastic opportunity for a Customer Service Representative to join our family of talented people with a Salary – £22,891.00 (37.5hr shifts) or Salary – £25,637.00 (42hr shifts) - February or March 2023
You will spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.
At LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.
Hybrid Work Model
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
You will be required in the Bournemouth office a minimum of 2 days a week with the flexibility to work from home the remaining days.
In the Sales & Service department we're open for our customers from 8am-8pm weekdays and 9am-5pm Saturdays and 10am-4pm Sundays.
Our working hours reflect that:
You will be required to complete a 5-week training programme where you will learn all about our systems, products and processes. You will need to be available to attend the training Monday – Friday 9:00am – 5:30pm with full attendance required. After which, you can choose the shift pattern you would like to work from the selection of ‘lifestyle’ shift patterns we have available. We have both 37.5hr and 42hr shifts available. The shift patterns available can be discussed at interview stage further with you if invited.
About the Rewards
24 days' holiday – this increases after two years’ service
An annual bonus and salary review scheme based on company and personal performance
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
The option to buy and sell holiday
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
If you share our ambition and our passion apply today. You can help us shape our new future together.
If successful our interviews are completed virtual or face to face - the option is yours
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health condition