Claims Handler

Liverpool Victoria General Insurance Group

Location: Suffolk

Job Type: Not Specified


What Are We Looking For?

Are you a brilliant communicator with a passion for customer service? We’re looking for people like you to join our motor insurance division as a Claims Handler, managing claims where our customers have had accidents abroad. Ours aren’t your average Claims roles you’ll find support at every turn, plenty of fun along the way and great benefits, including: 24 days’ holiday plus bank holidays, a competitive pension, discounted retail vouchers and 25% off our general insurance products. Want in? We thought so.

This role is a Hybrid working role that is based in Ipswich.

The salary for this role is £21,600 for 35 hours per week and increases after successful probation

What Will You Be Doing?

You’ll spend your time dealing with customer and third party claims that have occurred across Europe. You’ll have your own caseload that you’ll manage from start to finish, looking after our customers best interest along with finding opportunities to manage and control claims spend.

You’ll have great relationship-building skills and share our passion for outstanding customer service, and you’ll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Previous experience is great, but what’s more important is attitude, work ethic and great communications skills. We’re looking for brilliant team players, so if you’re proactive, constructive and organised, we’d love to hear from you

For the initial training you will work 9am-5pm on a hybrid pattern with a minimum of two days in the office. Following this, you’ll work 35 hours per week, with a minimum of 2 days a week in the office. Hours include 8am – 5:30pm Monday to Friday.

Hybrid Work Model

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

You will be required in the office a minimum of 2 days a week with the flexibility to work from home the remaining days.

About the Rewards

24 days holiday which increases after two years’ service

An annual bonus and salary review scheme based on company and personal performance

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

The option to buy and sell holiday

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.


Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved Business, by helping people look after what they love.

If you share our ambition and our passion apply today. You can help us shape our new future together.

If successful our interviews are completed virtual or face to face - the option is yours

Equal opportunities:

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health condition.

You’ve got this!