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Strategy and Prioritisation Manager

Lloyds Banking Group

Location: Brighton and Hove, Bristol City, Cardiff, Cheshire West and Chester, Edinburgh, Fife, Glasgow City, Gloucestershire, Greater London, Greater Manchester, Hampshire, Medway, Merseyside, Newport, South Yorkshire, United Kingdom, West Midlands, West Midlands, West Yorkshire, West Yorkshire

Job Type: Full time

Last updated

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End Date

Wednesday 29 June 2022

Salary Range

£44,656 - £55,820

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Can you think strategically and ‘join the dots’ across a complex landscape to see the bigger picture? Do you enjoy working at pace and identifying new and improved ways of doing things? Are you passionate about collaboratively shaping how technology and transformation will support the future successes. If so, we’d love to hear from you!

Job Description

At Lloyds Banking Group (LBG), we’re motivated by a clear purpose - to Help Britain both recover and prosper. And as the UK's largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities.

Our Purpose

With c11,000 colleagues in Customer Services (CS), we’re on a journey to build a diverse, highly skilled workforce that’s agile in its ways of working. We use insight from AI and machine learning to understand and take ownership for our customers, whenever and however they need us. We’re proud of our people, with a focus on collaboration and wellbeing for all.

As a Strategy and Innovation function, we work across the four key customer facing teams and customer service centres of excellence. We’re passionate and about innovation and driving the future direction of such a large customer operation strategically.

About the team

We’re a small, wide-reaching team within CS Strategy & Innovation. Our role is to prioritise and support the delivery of the investment portfolio for Customer Services. We provide thought leadership across a range of strategic projects and work across CS and with our transformation teams to ensure that the investment and value stream activity takes us a step closer on our journey to realising our vision.

The team is based all over the UK, so we encourage candidates from all locations listed to apply. We have a hybrid working model so you’ll have the ability to work between multiple locations, whether that be home, an office or an above branch space. When we do periodically need to collaborate face to face we do so with plenty of notice and with a clear purpose. This means that you'll need to live within commutable distance of one of the hubs listed.

About the role

We’re looking for someone to join as a Strategy & Prioritisation Manager to work with teams across the group to create a comprehensive view of activity across CS to drive sustainable change and improvement. You’ll work collaboratively to develop proposals and solutions for a wide range of business problems, drawing insight from both internal and external sources. You’ll act as a trusted advisor to team members at all levels across the organisation and have significant visibility with the senior leadership team. We're looking for people from a diverse group of backgrounds that will bring a fresh perspective to help evolve and shape the future of CS to deliver for our customers.

Key Accountabilities

  • Shaping and implementation of Customer Services Strategic Vision; providing thought leadership and creating business design options that are relevant to the strategic objectives

  • Work with external partners to gain insight and explore new and innovative solutions

  • Work with the transformation teams to understand the Customer Services portfolio of initiatives and our progress against plans, using this to inform future investment options

  • Shape future solutions to support capability gaps for CS to inform future investment

  • Work closely with partners across LBG to ensure we shape and develop our investment plans of the future and deliver against our delivery plans ensuring key achievements are met

What skills are we looking for?

  • Someone who can provide thought leadership and has proven experience within other organisations or consultancies delivering strategic and transformational change

  • Works well with ambiguity; can help to build proposals and solutions where none currently exist

  • Highly motivated, proactive, and driven to achieve individual and collective goals

  • A skilled relationship builder; comfortable engaging partners at all levels from business SMEs to senior executives and can challenge and influence effectively

  • Analytically minded, comfortable with data and insight to support decision making

  • Able to lean in to complex problems; applies structure and logic to form solutions and recommendations

  • Proficiency in communicating ideas, issues, and implications to senior executive level audiences

  • A commercial problem solver; using business knowledge and experience to see commercial opportunities

  • Comfortable self-managing workload and multiple priorities

This is an excellent opportunity if you…

  • Want to support senior executive decision making and Customer Services’ overall strategy development

  • Enjoy solving hugely variable and exciting topics,

  • Enjoy working in a fast paced environment with a hardworking and dynamic team

Plus, having a Financial Services background is highly desirable, but not essential, however having a sound understanding and/or interest in Retail Banking, and a desire to apply and grow your technical and professional skillset with us, will be.

Sound like your kind of place?

In return, as a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of personal development and a career that’s enriching. We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential.

In Customer Services we pride ourselves on our people, we're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. We’ll ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process and to perform in their role.

So if you’d like to be part of an inclusive, values-based culture focused on making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including a discretionary performance-related bonus, 30 days annual leave, private health cover, share schemes, and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.

Together we make it possible - join us and you’ll be part of an organisation that values your contribution and empowers you to make a difference.

Please include a copy of your CV with a covering letter highlighting the skills and experience you’ll bring to the role.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.