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Senior Manager – Oversight of Digital Banking Transformation

Lloyds Banking Group

Location: Bristol City, Edinburgh, Glasgow City, Greater London, Greater Manchester, West Midlands

Job Type: Full time

Last updated

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

End Date

Tuesday 05 July 2022

Salary Range

£76,440 - £95,550

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

We are looking for an experienced Senior Manager to join our Conduct, Compliance and Operational Risk Team in Risk Division. This is a second line of defence role focussing on oversight of Strategic Transformational Change. Specifically the individual will need to oversee delivery and execution risks covering a range of initiatives aiming to digitise relationship banking focussed on micro, small and medium sized businesses. Prior experience gained at a Financial Technology Company or Innovative / Challenger Digital Bank desirable. We want someone with fresh thinking, is open minded / innovative and looks at things differently. The individual will lead a small team also responsible for oversight of Lending Products sold to Business & Commercial Banking clients and ensuring safe implementation of the FCA's new Consumer Duty.

Job Description

An exciting opportunity has arisen to join the Conduct, Compliance and Operational Risk team, part of Lloyds Banking Group's second line Risk Division.

No day is the same. We engage right across the Group, advising on ways to improve how we keep the bank safe, delight our customers and Help Britain Prosper. This means we work closely as a collaborative team and spend a lot of our time looking at different areas of the Bank and analysing data to help our teams and businesses.


We are a diverse group of people, who come from many different backgrounds. Whilst we celebrate these differences, we share a common vision to offer new insight, support and challenge to senior management.


It’s no surprise then that we are looking for people who are up for challenge, have a thirst for ways to improve the business and themselves, love learning and are willing to be flexible. Your experience will be invaluable to us, whether it is already in a risk and compliance role, close to the customer in the business or in skills that support our future vision for the team. In return you can expect to get great development opportunities, be empowered to try new ways of working and an opportunity to work across many areas of the Bank.

Sounds like your kind of place? If you have the following skills, experience or knowledge we'd love to hear from you!

  • Experience overseeing the risks of building a digital bank covering Customer Understanding, Regulatory/Compliance, Change Risk and migration from legacy Infrastructure to new platforms/channels.

  • Knowledge of FCA handbook standards, specifically but not limited to BCOBS, PROD, SYSC, PRIN, relevant regulation e.g. CCA and associated industry bodies / codes e.g. LSB, BBA, UK Finance.

  • Experience overseeing risks associated with Partnerships, Outsources or Third Parties desirable, including knowledge of EBA and PRA outsourcing guidelines and Rule Books.

  • Experience of working with senior leaders.

  • Excellent communicator, both written and verbal, with the ability to build positive relationships at all levels.

  • Knowledge of Business, Commercial / Wholesale Banking.

  • Proven ability overseeing strategic change, driving improvements to control frameworks/automation of controls.

  • Analytically minded and capable of undertaking data led monitoring – able to draw learnings / trends from internally and externally available data; experience using Power BI would be helpful.

  • Highly motivated, upbeat, self-starter with great diplomacy skills!

  • Be confident operating within a matrixed responsibilities model, working collaboratively within a wide range of people.


People are our priority, with a focus on empowerment, career progression, learning & development. We're an inclusive team, valuing a diverse range of styles and opinions. We recognise that in order to attract the best people we need to be flexible and therefore we encourage applications from people who may require flexible working arrangements. We are an equal opportunity employer and deeply value diversity within our organisation.


So what you get in return!

You can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

  • Competitive salary
  • Discretionary bonus and share plans
  • Private Medical Insurance
  • Pension, where we'll give up to a max of 15%
  • 30 days leave plus bank holidays
  • A flexible cash pot (4% of base salary) to spend on benefits


We’re committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference.


We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.