Know Your Client (KYC) Quality Control Team Lead

Macquarie Group

Location: Greater London

Job Type: Full time


Join Macquarie’s Operations team in London as a Know Your Client (KYC) Quality Control Team Lead. In this role, you will be part of an inclusive, collaborative, dynamic and enthusiastic team during a time of growth and innovative change.

Responsibilities include:

  • Managing a team of Quality Control analysts, including management of day-to-day workload, team/individual performance and people development
  • Performing Quality Control checks, for EMEA and other international jurisdictions, on new client onboarding and periodic review of existing clients, compliant with Anti-Money Laundering (AML) and non-AML standards, policies and procedures
  • Acting as an escalation point for issues and liaising with Operational Risk and Financial Crime teams to mitigate risks identified
  • Providing subject matter expertise to the KYC analysts and work in partnership to ensure business priorities and risk requirements are met
  • Providing coaching and development of KYC analysts to drive improvements in quality
  • Liaising with the Quality Assurance team on any issues identified, to consider impact and where needed make relevant changes to the QC process
  • Implementing process enhancements to drive efficiency and risk reduction

To be successful in this role, you will:

  • Have at least 4 years of KYC experience gained in a financial services, consulting or vendor environment, ideally having performed a similar role during that time
  • Be detail-oriented with a strong risk mindset
  • Possess excellent stakeholder management skills and the ability to communicate effectively to key stakeholders at all levels
  • Have a structured and logical approach to work
  • Be results driven, with a strong sense of accountability and proactivity
  • Have the ability to operate with urgency and prioritise work accordingly
  • Be flexible and able to quickly adapt to changing priorities
  • Have a process improvement mindset

If this sounds like you please apply via the link!

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion

The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

You’ve got this!