Solution Manager Social Media

Philip Morris International UK

Location: Greater London

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Be a part of a progressive change!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

PMI’s journey to a smoke-free future is fuelled by technology.

The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.

To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with.

Social at PMI
As we accelerate our digital journey, we are continuing to build out our Social Media presence a to enable better customer experiences, delivery and optimization of social content and customer support services through social media channels. engage our audiences globally and at scale.

We are seeking an experienced Social Solution Manager – somebody that is passionate about social media, technology, and business processes. You will have spent most of your career building and delivering solutions and capabilities to support social strategy for global brands, operating within a complex and regulated environment.

You are relentless in your pursuit of excellence, even when that means challenging the status-quo. You are the champion of delivering solutions that meet the needs of the business design team and are loved by your users and customers (e.g. through user research or user-centric design). You’ll be acutely aware that transformation requires a ‘roll up the sleeves’ mentally.

As a Solution Manager, you will need to ensure that social media, social research and social engagement requirements and priorities are evaluated consistently, documented accordingly, built to specifications and implemented by the scrum teams within the timeline agreed with the business stakeholders.

This role will require working with teams from business partners, technology experts and process design experts from the Consumer services domain.

  • Build a solution vision and roadmap that supports business strategies; clearly articulating the expected business outcomes, timelines and accountabilities
  • Deliver the agreed solution and scope through a prioritized backlog and intense collaboration with the scrum team
  • Actively participate in ‘scrum of scrums’ ceremonies to align activities with the needs of the other product teams
  • Lead the scrum team(s) and seek continuous improvement and long-term sustainability, ensuring that we can scale and deliver positive business outcomes
  • Serve as the subject matter expert within the organization and as the primary point of contact for the business design team
  • Be the ‘glue’ that brings the Global HQ, market, agencies and supplier teams together
  • Work with our data, audience and analytics teams to optimize and improve campaign automation

  • 5+ years’ experience in social media technology for a large company
  • Bachelor’s degree or Master’s – ideally in a business or marketing related field
  • Demonstrated ability in building, launching and growing products
  • 3+ years experience working hands on with Sprinklr platform
  • Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders
  • Dynamic, confident personality with the ability to successfully define and drive project execution with minimal guidance amidst multiple priorities and goals
  • Proven track record in fast-paced, sometimes ambiguous environments
  • Organizational skills to manage multiple projects with tight deadlines effectively
  • Strong skills in communication, writing, and ability to collaborate cross-functionally
  • Team player with proven ability to lead through influence
  • Professional scrum certification (Product owner, Scale, Agile Leadership) a plus

What we offer
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

PMI is an Equal Opportunity Employer.

For more information, see and

Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted.
You’ve got this!