Delivery Manager Omnichannel e-Commerce

Philip Morris International UK

Location: Greater London

Job Type: Full time


Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.


PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.
Joining IT Consumer

The IT Consumer and Commercial team plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers.
When you join this team, you will work in a dynamic, diverse and warm environment. You will be exposed to all stages of software delivery in a team combining experts across multiple fields from Project & Portfolio Management through to Architecture, Solution Management and DevSecOps.

Our portfolio consists of multiple cutting-edge technologies in Web, Commerce or CRM, enabling a truly seamless omnichannel experience for our consumers. You will have the opportunity to expand your knowledge of cloud solutions and gain valuable hands-on experience working side by side with the top technology providers.

What’s the purpose of this role?

  • The purpose of the Delivery Manager Omnichannel e-Commerce is to deliver the end to end implementation of IT features to support B2C and B2B businesses. This will require the mobilization and coordination of various cross-functional teams, from the design till the release.

Where we See This Role Going

  • While we transition to a Product Based Organization, this role will lead the delivery of the next generation of IT features to cater the eCommerce-related capabilities, across B2C and B2B.
  • While we see this role rapidly growing within the function and company, in general, we’re looking for a clear willingness to learn new processes and technologies from day one that will be crucial as we seek to remain agile and innovative.

Your day-to-day

  • Lead the teams involved in technical design, development, testing and release management, are delivering what the internal partners expect until the features are successfully live.
  • Design and plan the features that are being built, clarifying the dependencies between products, as well as make sure that all teams will deliver all agreed functional and non-functional requirements, on schedule, cost and quality.
  • Be the go-to person when it comes to functional and technical roadmap of your domain.

Who are you?

  • This work is perfect for someone who is looking for combining leadership and hands-on work to ensure the satisfaction of business eCommerce partners and leveraging. If you are problem solver, not afraid of stepping into new waters and leading the organisation into direction, where the growth is a fact, then this role is for you.

What is needed to succeed in this Role?

  • Bachelor’s degree or Master’s – ideally in an IT related field
  • At least 5 years of experience in IT technology, 3 years of experience within the eCommerce domain
  • Ability to deliver results in global, matrixed environments comprised of internal and external partners
  • Proven ability in building, launching and growing products
  • Proven record in fast-paced, sometimes ambiguous environments
  • Strong skills in communication, writing, and ability to collaborate cross-functionally
  • Hands-on experience in designing and implementing eCommerce solutions (Checkout, Order Management, Stock Visibility and Fulfilment)
  • Understanding of CI/CD and complex Release Management
  • Experience working with SCRUM and Kanban
  • Experience with POS Solutions and Marketplaces is a plus
  • Understanding of integration platforms (Mulesoft, Dell Boomi, TIBCO) is a plus

What’s in it for you?

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

  • Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible
  • Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
  • Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive

Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.
You’ve got this!