Fast Track Engineer

Softcat

Location: Greater Manchester

Job Type: Full time

Posted


Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our CloudOps team

The CloudOps team is a group of highly skilled cloud engineers, who work in partnership with our customers to solve complex support issues. We pride ourselves on delivering exceptional customer service by putting the customer at centre of all we do.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Do you want to make change happen by joining a team that never stands still?

In this role, you will be primarily responsible for providing customers with technical guidance, best practise, and remediation steps allowing them to successfully onboard their users to Microsoft Office 365.

As Fast Track Engineer, you'll be responsible for:

  • Completing technical assessment documentation outlining the customers current environment and structure
  • Discussing with customers across all M365 workloads providing technical guidance on best practise
  • Maintaining ownership of the technical workshop engagements through their lifecycle to a satisfactory customer resolution
  • Recording your time accurately in a centralised system to allow reporting on customer usage of the service

What we need from you

  • Excellent customer service and written skills
  • Strong work ethic and the ability to work well within a team
  • Strong working practical ability and knowledge of the full M365 stack
  • Experienced in managing on premises Microsoft applications, server technologies and roles required for Hybrid solutions

Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working - a mixture of working from the office and working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs
  • We can also offer this role on a part time (4 days per week) basis

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.

You’ve got this!