Operations Director


Location: Glasgow City

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Open to 4 days per week/full time

Would you like to work in a supportive, collaborative and innovative company?

Do you see yourself as a strong business leader looking to make a big impact?

Lead our Operations Department

Operations sits within Softcat's Business Operations division, one of three main divisions within Softcat alongside Sales and Services. Business Operations comprises Finance, Operations, IT and HR. The Operations department specifically supports the business by ensuring the smooth operation of our procurement, logistics and customer services teams, comprising approximately 100 people.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We've recently passed the £1 billion pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future - so if you share our drive and ambition, get ready to achieve more from your career.

Play a key role as part of the Senior Leadership Team

As part of the Senior Leadership Team you'll be representing the Operations department and working as a key leader of the Business Operations division. The Operations Director has direct responsibility for Procurement, Logistics and Customer Services, and as such, plays a vital role in the success of our business.

As Operations Director, you'll be responsible for:

  • Leading the Operations department: creating a strong team morale, focus on employee engagement and job satisfaction
  • Working closely with other Softcat Leaders, specifically Business Operations and Sales to ensure consistency, seamless processes and interactions
  • Prioritising customers: instil an ethos of customer excellence across the Operations department, both for internal and external customers
  • Representing Softcat externally on Supply chain: building relationships with distributors and vendors and speak at trade events and press
  • Thinking commercially: take responsibility for the costs and expenditures associated with the Operations department

What we need from you

  • Extensive Procurement/Supply Chain or Operational Leadership experience within the IT Channel
  • Demonstrable experience of customer-centric initiatives and understanding of the sales cycle
  • The ability to build and maintain strong relationships with a wide variety of people at all levels of seniority
  • Strong communication and presentation skills
  • An analytical approach and eye for the detail

*Please note, though we're open to recruiting this role across any of our Softcat offices there will be a requirement to have a significant presence in the Marlow office

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – a mix of working from the office and home (dependant on business need)
  • Open to 4 days per week/full time working patterns
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.

You’ve got this!