Customer Advisor


Location: Greater Manchester

Job Type: Full time


Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Supply Chain Services Team

In today's global marketplace, an efficient supply chain is essential. Organisations require collaborative supply chain services, capable of rapid yet cost-effective delivery. Supply Chain Services is one of Softcat's fastest growing and most in demand areas, that continues to enable account managers and specialists to deliver maximum value to our customers.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

Partner with the best

We are looking for someone who is eager to learn and is confident enough to work with a variety of people within our partners and Softcat. The role will require excellent communication skills and an eye for detail. The role incorporates a mixture of commerciality, sustainability, support and interaction with internal stakeholders.

As a Customer Advisor (Supply Chain Services), you'll be responsible for:

  • Helping to educate Softcat Account Managers on how to identify and qualify supply service opportunities
  • Helping deliver supply chain services to customers with a focus on lifecycle services
  • Aiding and assisting Softcat Account Managers in building solutions based on customer requirements, taking them through discovery phase as well defining and designing the solution
  • Working closely with partners to build out customer solutions based on their capabilities and strengths
  • Co-ordination of the offers received from the partner network and ensuring service level agreements are met
  • Day to day management of opportunities to include co-ordination of collections, reporting, and internal communication across multiple Softcat departments

What we need from you

  • Experience in working in a busy environment handling multiple work streams
  • Team player with excellent communication skills
  • Interest in IT
  • Self-starter, well-organised with good attention to detail
  • Experience in IT services is preferred but not essential

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3 days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.

You’ve got this!