Order Fulfilment Team Leader - 12 month Fixed Term Contract

Greater Manchester
Full time
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I.T., digital & online media services
1,001-5,000 employees
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Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Order Fulfilment Team

The Order Fulfilment department are responsible for processing all customer orders whilst achieving high standards of order accuracy. We are a highly motivated group of individuals who collectively work together to ensure that our reputation as a first-class Order Fulfilment team is upheld.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Be part of a team that enables business growth

You will be a leading member of the Order Fulfilment Team within the Procurement Department, responsible for managing a team of Buyer's at various levels of their career whilst maintaining a high level of programme knowledge to support them when needed. You will be working with the DTLs to ensure all orders are processed accurately whilst ensuring team goals and strategies are met

As an Order Fulfilment Team Leader, you'll be responsible for:

  • Daily management of the team; managing resource, leading team meetings & dealing with escalations through to completion
  • Performing regular one-on-one's; creating and managing senior buyer/DTL KPI's whilst providing regular updates to the Order Fulfilment Manager.
  • Management of Seniors & DTLs to ensure all orders/queries are processed within SLA and mailboxes are up to date.
  • Management of all orders orders/queries to ensure they are processed withing defined SLA
  • Supporting the buyers/DTLs with their training and development requirements including ODP (Operational Development Program)

We'd love you to have

  • Ability to manage performance of others whilst delivering critical feedback through consistent, honest, and motivational conversations.
  • Ability to problem solve queries and issues brought to you by others in the team
  • Effective self-management: embodying behaviours that align to company values and taking career ownership to develop your management skills
  • Leading the team by example, ensuring your knowledge is maintained and constantly updated for all vendor programmes and assisting with complex cross-functional processes.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3 days in the office and 2days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.