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Business Systems Analyst

Full time
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I.T., digital & online media services
1,001-5,000 employees
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Are you looking for your next opportunity to flourish within a supportive Business Systems Team?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Systems Tean

Softcat are embarking on a multi-year Sales system replacement programme and are currently in the system selection stage. We require a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test stages.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career

This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party partners. Excellent communication, collaboration, and analytical skills are essential for this role.

As a Business Systems Analyst, you'll be responsible for:

  • Collaborating with business stakeholders to elicit and document their Sales/CRM requirements
  • Creating clear and detailed business and functional requirement documents (BRDs/FRDs).
  • Analysing and prioritize requirements to ensure they align with business objectives.
  • Act as a liaison between business stakeholders and technical teams.

We'd love you to have

  • Proven experience as a Business Systems Analyst
  • Been involved in the implementation of Customer relationship management experience (CRM)
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinationalimplementations in multiple countries, currencies, time zones, languages etc

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working –3 days in the office and 2days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at