IT Support Engineer


Location: Bristol City, Greater London, Greater London, Kent

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart


About Vaultex

Vaultex are the UK’s leading cash processing company, with sites nationwide. At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.


We are a living wage employer with Investors in People Gold status, and as such we have a great range of benefits which you can find here Vaultex – About Us & Benefits.

  • A generous company pension – auto-enrolled 4% employee 10% employer

  • Living Wage employer offering competitive salary plus benefits

  • Competitive holiday allowance with an option to purchase additional holidays

  • Group life assurance

  • Annual performance related bonus

  • VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.

  • Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.

  • Robust Learning and Development team and opportunities for career progression.

Monday to Friday 09:00 - 17:00 - 35 hours per week

Extensive travel in the south east and west is expected with some hybrid working

Job Purpose

The IT Support Engineer role works closely with the cash/coin centre and support function staff, to ensure all aspects of IT systems and services are running their optimum. The role has two primary focus areas

  • Ensuring end user support needs are met
  • Ensuring that each centre / function receives the support they need. Ensuring high systems availability and end user satisfaction

The role demands a high proportion of flexibility, working with centres and support functions to resolve underlying issues, and to ensure that IT's service focus is maintained in all areas of the business.

This is a hands-on role where you will work collaboratively with the support and infrastructure teams to help ensure high levels of support and systems availability are achieved.

Main Responsibilities

  • End user and systems and where appropriate support remotely
  • Ensure Data Centres are kept in a safe and tidy state
  • Work with 3rd party suppliers for Data Centre maintenance
  • Ensure the ITSM Tool (Jira) Support Engineers Queue is monitored and appropriate action taken when tickets are logged.
  • Log and update ITSM (Jira) tickets in a timely manner.
  • Issue AD audit information on a monthly/Annual basis, acting on business responses.
  • Procure on behalf of IT and end user, IT hardware/software/consumables

    Knowledge, Skills and Experience Needed for the Job

  • Communication (Written, verbal and inter-personal)
  • Time management
  • Technical analysis
  • Broad IT expertise across a wide range of the IT spectrum (Desktops, Infrastructure and networking)
  • Appreciation of IT Security
  • Customer Service
  • IT service management (ITIL)

    Technical Skills:

  • Broad knowledge of desktop hardware.
  • Broad knowledge of Vaultex standard software applications.
  • Experience of network structure
  • Experience of site infrastructure


  • Flexible and hardworking
  • Good time management and the ablity to prioritise
  • Able to communicate and escalate where necessary
  • Self-motivated with a can-do attitude and takes pride in work
  • Logical, analytical mind-set, able to solve problems
  • Good team player with the drive to share knowledge thought the Service team as required

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. If you require any reasonable adjustments throughout the recruitment process please let us know. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check. Please note – we receive a high volume of applications therefore it may not be possible to respond to all candidates. If you have been successful for the next stage and your skills match the role, we will contact you. We look forward to hearing from you!


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