first direct - Customer Service Representative - Leeds

Full time in our Leeds Contact Centre

Starting Salary: £22,000 per annum based on a 35 hour working week, pro rata if part time

first direct is a modern fast paced customer service environment, change is a way of life and you’ll be in the thick of it helping first direct to drive forward its ambition to really challenge the challengers. On a day to day basis you’ll be speaking to our customers to help them navigate in this new world, it’s not for the faint hearted. But if you thrive on the challenge and you’re at your best when you’re busy, we are the place for you! You will speak to upwards of 60 customers per day.

Let us tell you a secret about first direct’s award-winning customer service. It doesn’t grow on trees and we don’t have any superheroes. Amazing customer service comes from our people, but they’re not just any people, they are people people. They’re passionate, dedicated, and ready to go above and beyond always keeping our customers at the heart of everything they do, our personality shines through every time we connect with our customers. We love talking about our great digital channels and how easy banking with first direct is so if this sounds like you, we’d love to hear from you

We have some cracking benefits and perks, including:

• Flexible working opportunities, 4 or 5 day shift patterns available
• On-site gym, personal trainer, virtual yoga and regular health and wellbeing events
• Holidays will be 231 hours per annum based on a 35 hour week
• Opportunity to take up to 2 paid community days each year
• Free parking
• Subsidised on-site nursery
• Market leading healthcare for you and your family
• Competitive maternity, paternity, shared parental and adoptive leave policies
• Development programmes & career progression.
• Comprehensive training programme backed up by full on the job support for the first 2 weeks