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Consumer Mkts Sales Rep

Aflac

Location: Columbus, Georgia

Job Type: Full time

Posted

Be brave, not perfect.
- Reshma Saujani

Job Summary

Handle inbound from and make outbound calls to potential customers, conduct needs assessments, recommend coverage options, provide quotes, gather information and complete applications.

Principal Duties & Responsibilities

  • Receive inbound calls and make outbound calls to customers who enter the Direct-to-Consumer lead funnel

  • Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.

  • Submit accurate enrollment applications on behalf of the customer.

  • Manage outbound follow-up calls to qualified prospects who have not yet enrolled.

  • Cultivate strong relationships with customers by consistently using the prescribed sales process.

Education & Experience Required

  • High School Diploma or Equivalent
  • Life and Accident/Health Insurance License
  • Successful completion of Life, Accident/Health Insurance licensing exam
  • Previous sales/call center experience
  • One year of professional job-related work experience
  • Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Or an equivalent combination of education and experience

Job Knowledge & Skills

  • Knowledge of the concepts and techniques of call center or insurance

  • Working knowledge of sales-based processes or call center operations

  • High degree of accuracy and quality, ability to check one’s work prior to submission

  • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers

  • Ability to maintain professionalism

  • Adherence to privacy regulations

  • An understanding of the applications and systems currently in use within a call center or sales environment

  • Microsoft Excel, Intermediate

  • Microsoft Word, Intermediate

Competencies

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations