Operations Analyst II


Location: Columbus, Georgia

Job Type: Full time


Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Job Summary

Performs operational analysis related to budgeting, staffing, expenses, and forecasting to support informed decision-making; makes recommendations for new and revised business policies, procedures, and practices; handles staffing, capacity, and space planning for administrative business areas

Principal Duties & Responsibilities

  • Coordinates administrative and logistical details associates with the day-to-day operations of the business unit; Assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; performs statistical analysis

  • Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations

  • Acts as a liaison between the department and/or divisions; provide recommendations for new and revised business policies, procedures, and practices; collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas

  • Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise; performs analysis related to budgeting, expenses, and forecasting

  • Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets

  • Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements

  • Develops and modifies staffing, planning, forecasting, budgeting and reporting processes as needed; leads special projects and the development of executive level presentations

  • Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiative performance

  • Performs other duties as required

Education & Experience Required

  • Bachelor’s Degree in business management, organizational behavior, business administration, or a related field
  • 2 - 4 years of work-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

  • A minimum of 2 years of projects management/facilitation skills in a multifunctional environment

Job Knowledge & Skills

  • Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint

  • Experience in using Tableau Dashboard Software preferred

  • Experience using Minitab, SPSS, or Excel Toolpak

  • Knowledge and skill performing statistical analysis

  • Knowledge and skill in business case preparation and business requirement definition

  • Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis and documentation


  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations
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