Sr Mgr, Program Management


Location: Columbus, Georgia

Job Type: Full time


Perfection not required
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Location: Remote or Columbus, GA or Columbia, SC

Job Summary

The Senior Program Manager is responsible for assuring the alignment of IT services to the current and future needs of Aflac and leads IT’s efforts to understand and collaborate with business and IT owners on where the business is today, where it is headed in the future, how well the IT platform(s) are supporting the business, and what things need to be done to fill gaps. He/she must be able to facilitate reviews of the business and the IT portfolio and be able to assist with the formulation of business cases, shape programs/projects, create continuous improvement strategies and interface with both the business and IT competencies to drive value for the business and be able to quantify the value. The ability to help prioritize wide demands against constrained resources will be critical.

Principal Duties & Responsibilities

  • Collaborates with business and IT leaders to schedule and manage demand for projects, SCRs and IRs within the IT shop. Responsible for assuring that business priorities are visible and established in a way to optimize the efficiency of the IT delivery operation. Responsible for making the process of demand management visible throughout the organization. Collaborates with the business team to assure that business cases are developed and visible before accepting work to be scheduled.
  • Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area’s objectives as well as the company’s strategic direction; works in partnership with Project Managers to ensure that final completion of projects are on time and within budget
  • Drives program or multiple project delivery consistency and reporting
  • Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around technology innovations and new technology capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews, improves and implements processes for engaging IT
  • Works closely with the IT Architecture team to assure that enterprise and, as appropriate, department level architectures are completed in advance of technology delivery. Acts as a control mechanism to avoid “architecture by project” and serves as a catalyst to drive the direction to enterprise architecture
  • Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable to assure that issues and risks to deliveries are transparent and communicated quickly, by working tightly with the Application Services team, who is accountable for delivery estimation.
  • Understands trends in the industry that are pertinent to the portfolio; understands industry players, partners and vendors that may provide solutions for the portfolio
  • Co-locates with the business and serves as the matrixed technology consultant role to the business as a key part of the business leadership team.
  • Coordinates heavily with fellow Program Managers to assure that demand management, capacity, and work streams that require integration across platforms and business units, such as shared services, are organized and managed effectively
  • Performs other duties as required

Education & Experience Required

  • Bachelor’s Degree in Computer Science, Information Systems, programming or a related field
  • Ten or more years of project management, program management or professional related work experience or equivalent combination of education and experience
  • Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods

Or an equivalent combination of education and experience

Education & Experience Preferred

  • Master’s Degree in Computer Science, Information Systems, programming or a related field

Job Knowledge & Skills

  • Business Case Prep
  • Business Cost Benefit Analysis
  • Business Definition Requirements
  • Business Formal Presentations
  • Business Peer Leadership
  • Business Value Quantification
  • Business Prioritization
  • Lead Short Projects (1-3 Mths)
  • Prepare Flowcharts
  • Problem/Change Mgmt
  • Project Change Mgmt
  • Project Control
  • Budget management
  • Customer Service Orientation
  • Establishing Expectation
  • Influencing Others
  • Team Leadership
  • Thoroughness
  • Client Satisfaction Metrics Knowledge


  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

Leader Competencies

  • Acting as a Champion for Change - Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things
  • Demonstrating Initiative - Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked
  • Developing Talent - Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice
  • Managing Performance - Clearly defines and communicates roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides effective feedback on performance
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