PLADS Program Manager (Salesforce CRM Einstein Analytics)

Remote -
Full time
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Insurance & superannuation
5,001-10,000 employees
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Salary Range: $80,000 – $185,000

Job Posting End Date: August 15, 2024

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations
  • Acting as a Champion for Change
  • Demonstrating Initiative
  • Developing Talent
  • Managing performance

What does it take to be successful in this role?

  • Advanced experience with, and knowledge of, Salesforce CRM Analytics, or other analytics tools
  • Strong knowledge of continuous/integration tools
  • Experience working with cross-functional teams in a dynamic environment
  • Strong knowledge of Scrum principles
  • Attention to detail and results oriented, with a strong customer focus
  • Ability to work as part of a team and independently
  • Problem-solving and technical communication skills
  • Ability to prioritize workload and meet tight deadlines
  • Experience with Salesforce Data Cloud a big plus
  • Experience with a Snowflake a plus

Education & Experience Required

  • Bachelor’s Degree in Computer Science, Information Systems or related field
  • Six or more years of project/program management, release management, IT Operations management, technical consulting, architecture or other relevant experience
  • Experience in Life, Absence and/or Disability industry a big plus
  • Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

  • Serves as program manager for the PLADS Salesforce CRM Analytics team
  • Collaborates across PLADS and other Aflac teams to ensure program success
  • Delivers on commitments within resource and budget constraints
  • Ensures that appropriate Software Development Lifecycle (SDLC) processes are followed while delivering on commitments
  • Performs resource planning based on program needs and capacity
  • Conducts periodic reviews of the business and IT portfolio in order to assess the degree to which IT is driving value for the business; considers IT innovations, strategies and programs that will have positive value and returns for the business; develops business cases in partnership with the business to drive strategic programs/projects
  • Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area’s objectives as well as the company’s strategic direction; works to ensure that final completion of projects are on time and within budget.
  • Drives program/project consistency and reporting
  • Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around innovations and new capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews and improves processes for engaging IT
  • Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable for estimation of projects and requests for service
  • Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $80,000 to $185,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.