Account Manager US

Miami, Florida
Full time
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I.T., digital & online media services
5,001-10,000 employees
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  • The AM will be overseeing and managing company’s key accounts in North America.
  • She/He will efficiently communicate with partners at a senior level to resolve issues and inquiries.
  • Will constantly collaborate with the internal teams to launch new projects for the customers in his/her portfolio.
  • Will clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • She/He will forecast and track key account metrics.
  • Actively communicate with relevant departments, to ensure the timely and successful delivery of solutions according to our partners’ needs and objectives.
  • Resolves complaints and prevents additional issues by improving processes.
  • Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
  • Provides input on new processes and workflows as needed.
  • Meets deadlines and communicate in advance when deadlines can’t be met.
  • Identifies process gaps or lack of processes and propose resolutions.
  • Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines)
  • Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines)
  • Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
  • Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
  • Keeps himself/herself informed about and follows the existing internal procedures – proactively asking for guidance or training when identifying a knowledge gap.
  • Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
  • Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
  • Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
  • Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
  • Manages projects within client relationships, carry out client goals while meeting company goals.
  • Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
  • Manages customers challenging requests and/or issues escalation to appropriate departments.
  • Collects and analyses data to learn more about partners’ performance trends.
  • Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
  • Feeds back relevant customer suggestions for improvement to senior staff
  • Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
  • Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
  • Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.

    What You'll Do

  • She/He will act as the main point of contact for the kick-off of new projects: will be the one identifying the correct stakeholders to be involved and contact them for a Partnership Manager to be assigned, a dedicated tech team, QA, etc.
  • Will be working with internal teams to ensure client performance expectations are met and implement various technical solutions in support of commercial strategies to maximize partnership.
  • Identifying and defining opportunities for account growth as well as efficient account operation.
  • Prepare internal and external presentations utilizing data and analysis to highlight trends and opportunities.
  • Is the main point of contact for entering new markets, adding new content for the internal customers.
  • Will handle the paperwork for additional vendors to brands.
  • Will be the main point of contact for organizing internal meetings for internal customers project updates.
  • Is the first point of business escalation internally and will escalate further to upper Management if needed, keeping the communication flowing between parties.
  • Will be the main point of contact and escalations.
  • Commercial negotiations will also be driven by the AM, with the support of Senior Management
  • He/she will drive the marketing proposals, such as Wizard promos, Network promos, etc.
  • The AM will proactively drive new business internally – identifying key content per market/brand.

What We're Looking For

  • Knowledge and experience in the iGaming industry would be a plus.
  • Minimum 2 years experience in a similar role
  • Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.
  • Detail-oriented and results-driven: The ability to work mostly independently and with attention to detail, driven and motivated by targets and unlocking business opportunities.
  • Strong communicator with excellent interpersonal, presentation, facilitation and listening skills comfortable to address opportunities and concerns both internal and external.
  • Strong collaboration skills: natural team player who is curious, energetic and is motivated by collaborating with members of the sourcing, finance, technology, and optimization team.
  • Experience with analytics and data-driven decision making: The ability to derive commercial decisions and timelines from data insights and projections.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming(RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations