Program Manager, Accessibility Enterprise Program

Atlassian

Location: Austin, Texas

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team
Atlassian's mission to help unleash the potential of every team. To support this, the Accessibility Team owns our strategy and programs to make every Atlassian experience accessible for people living with disability.
We are the Core Accessibility Team with expertise in research, design, engineering, program management, assistive technologies, and more. We work across the company to help teams build accessibility expertise, understand user needs and create great experiences that are inclusive products and easier for everyone to use.
We are looking for a technical account manager, program manager or communication professional with knowledge of digital Accessibility and experience working in an enterprise-wide Accessibility program. You will report directly to the Global Head of Accessibility and will manage our engagements with enterprise customers and the external disability community to ensure continuity in Accessibility-related activities between our customers, product teams, account managers, and more.

What you'll do

  • Collaborate with our customer-facing account management teams on enterprise accounts with questions related to digital Accessibility
  • Combine your detailed knowledge of Accessibility and product team data to provide clear, applicable updates related to product status and roadmaps regarding projected improvements for people with disabilities
  • Analyze customer feedback and emerging needs to prepare executive summaries to inform product investments and our accessibility strategy
  • Collaborate with our central Accessibility QA Service to validate customer feedback and use that to inform new product investments

Your background

  • 4+ years of professional experience working with product, engineering, design and related functions.
  • Experience working on Accessibility at scale (5000+ employees) in a technology company
  • Experience dealing with customer or user feedback and providing the appropriate remediation actions
  • Experience creating reporting dashboards / trackers and providing executive summaries
  • Experience working with multiple partners and work streams simultaneously

Great but not required

  • Experience with the software QA process
  • Understanding of the software development lifecycle for Accessibility and what is required to deliver high quality, Accessible products and experiences
  • Professional certifications, such as IAAP's CPACC, WAS, or CPWA


Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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