Senior Business Architect, Customer Support Services


Location: Austin, Texas

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for our next amazing Senior Business Architect to help us turn our Customer Support and Success [CSS] strategy into tactics. As part of the CSS Business Transformation Team, our Business Architect function is responsible for helping us solve key business challenges. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!
In this role, you'll work closely with our leadership teams and experts across multiple disciplines. You will clarify business problems, giving our teams a clear picture of what will move the needle to drive towards a measurable goal. You'll move our ideas and dreams through ideation to accelerate program execution.
These programs tackle key CSS business challenges and you'll be able to see a tangible impact on our internal and external customers upon successful completion.

What you are accountable for:

  • Work with our program delivery and support operations teams to develop the right solutions for the right problems
  • Systematically breakdown technical problems and build business cases that deliver key improvements
  • Design technical solutions with detailed process mapping and requirements documentation
  • Influence roadmaps across Atlassian teams to drive integrated business transformation
  • Explore new industry and technology trends so that you bring the latest practices to experiment design and creative problem solving
  • Partner with our executive leadership team to propose strategic initiatives driven by both internal inputs and industry standards

More about you

We are a growing business transformation team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos and coffee are a few of our favorite things!

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!